Stacey Duke

Administrative and medical billing professional with 12 years of experience in medical billing, insurance verification, accounts receivable, data entry, and healthcare office operations. Experienced in high-volume workflows, team training, customer service, insurance network coordination, and accurate record management. Additional business ownership experience includes estimating, purchasing, scheduling, customer relations, and project completion.

Owner / Sole Proprietor at DUKE INTERIOR PAINTING (2023 – 2026)

• Owned and operated a residential/commercial painting business serving homes, businesses, restaurants, and Airbnb properties.
• Prepared customer estimates, coordinated project schedules, purchased materials, and managed project costs.
• Managed projects from estimate through completion while meeting deadlines and customer expectations.
• Built repeat-customer and property-professional relationships while overseeing daily business operations.

Catering Coordinator / Operations Support at JOHNNY BRUSCO'S NEW YORK STYLE PIZZA (2023 – 2023)

• Supported operations at Johnson City and Bristol locations, including an ownership transition.
• Coordinated catering orders from preparation through delivery and on-site setup.
• Communicated with customers and local businesses to coordinate catering needs and promote services.

Office Administrator / Billing Coordinator / Accessioning Team Lead at VISTALINK LAB (2020 – 2023)

• Managed administrative and billing responsibilities in a fast-paced laboratory.
• Coordinated billing, maintained accurate documentation, and handled time-sensitive information.
• Led accessioning workflow and trained team members on department procedures.
• Assisted with office administration and coordination between departments.

Medical Biller / Accessioner at INTEGRALABS (2012 – 2020)

• Performed medical billing, insurance verification, and laboratory accessioning duties.
• Verified insurance information and maintained accurate patient and billing records with confidentiality.
• Processed billing information, trained new employees, and supported high-volume deadline-driven workflows.
• Researched and filed contracts for health-insurance network participation and organized related documentation.

Certificate in Medical Billing & Coding – National College of Business & Technology

GED in General Education