Data Entry Clerk/ Customer Service Support
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Friendly, dependable professional with 10+ years of experience in customer service, administrative support, and logistics/dispatch operations. Skilled at building positive relationships, solving problems under pressure, and keeping operations running smoothly. Known for adaptability, attention to detail, and a strong work ethic — qualities strengthened through both professional experience and life as a military wife who thrives in changing environments.
Seeking a remote role where I can contribute my skills while continuing to grow with a dedicated team.
Swift Transportation – Phoenix, AZ
Jan 2025 – Aug 2025
Supported customer accounts with timely communication and follow-through, ensuring client satisfaction.
Used transportation management software to track shipments and resolve issues quickly.
Built strong client relationships that encouraged repeat business and loyalty.
Recognized for professionalism, compliance awareness, and commitment to improving processes.
Estes Express Lines – Denver, CO
Dec 2022 – Aug 2024
Scheduled and coordinated deliveries, assigned drivers, and monitored routes for efficiency.
Maintained accurate shipment records and collaborated with warehouse teams to optimize schedules.
Supported drivers in real time with route changes, emergencies, and compliance issues.
Identified process improvements that increased efficiency and customer satisfaction.
Earned recognition for consistently meeting KPIs, including on-time delivery.
Southwest Airlines – Denver, CO
Aug 2019 – Dec 2022
Delivered exceptional customer service to travelers in ticketing, baggage, boarding, and reservations.
Resolved issues such as lost luggage, canceled flights, and overbooked situations with empathy and efficiency.
Handled transactions, balanced payments, and provided accurate travel information.
Represented the company with professionalism while supporting a fast-paced airport environment.
UPS – Raleigh, NC
Apr 2017 – Jul 2019
Designed and delivered onboarding and training programs for new hires.
Created training materials, e-learning modules, and job aids in collaboration with subject matter experts.
Facilitated classroom and hands-on sessions to support employee development.
Provided coaching, feedback, and customized training plans to improve performance.
