Clerk III (Full-Time) - American River College | Los Rios Community College District - American River College
(2023-03)
Serve as primary contact for the Center for Leadership & Development (CLD); Associated Student Body (ASB) & Campus Activities, Clubs & Events Board (CAEB).
- Serve as primary contact for students, faculty, staff, and community members.
- Support Student Life programs, Student Help Ambassadors, ASB, CAEB, and student organizations.
- Assist students with campus resources, leadership opportunities, and support services.
- Coordinate workshops, providing Student ID's, trainings, elections, club fairs, and campus engagement activities.
- Process club eligibility, constitutions, compliance records, and organizational documentation.
- Maintain websites, newsletters, promotional materials, and student communications.
- Process requisitions, purchase orders, reimbursements, and budget transactions.
- Manage scheduling, room reservations, event logistics, and administrative reporting.
- Foster inclusive environments that support student engagement, retention, and success.
Classified Senator - American River College Classified Senate - American River College
(2021-12)
- Represent classified professionals through shared governance and participatory decision-making.
- Promote collaboration among faculty, staff, administrators, and students.
- Advocate for equitable workplace practices and professional development opportunities.
- Support employee engagement initiatives, outreach activities, and campus-wide events.
Custodian (Full-Time) - American River College | Los Rios Community College District - American River College
(2018-12 - 2023-02)
- Maintained safe, clean, and accessible educational facilities.
- Assisted with classroom setups, special events, and campus operations.
- Managed custodial equipment, inventories, and safety-related reporting.
- Supported welcoming learning environments for diverse student populations.
Customer Service Representative II - AT & T Wireless
(1999-02 - 2001-10)
Provided high-volume customer service and account support in a fast-paced call-center environment. Assisted customers with complex questions involving billing, account maintenance, service changes, payments, equipment, and troubleshooting. Utilized computerized systems to research and update confidential customer information, documented interactions accurately, resolved complaints through active listening and problem-solving, and coordinated with other departments to resolve escalated issues.
Provided clear explanations of policies, procedures, services, and available options while maintaining professionalism and a customer-focused approach.
- Provided professional customer service and account support to AT&T Wireless customers through high-volume inbound telephone calls.
- Assisted customers with billing questions, account changes, service features, rate plans, and payment-related concerns.
- Processed new service activations, upgrades, service changes, cancellations, and account updates.
- Explained wireless plans, calling features, charges, promotions, equipment, and services in a clear and easy-to-understand manner.
- Assisted customers with cell phone and service troubleshooting, including basic equipment, voicemail, programming, and connectivity concerns.
- Researched customer accounts using computerized customer-service systems and accurately entered and updated account information.
- Processed credits, adjustments, payments, and billing corrections within established company policies.
- Assisted customers with lost or stolen wireless phones, service suspension, replacement procedures, and account security.
- Identified opportunities to recommend additional wireless features, services, upgrades, and equipment based on customer needs.
- Used active listening, problem-solving, and conflict-resolution skills to address customer concerns and achieve satisfactory resolutions.
- Escalated complex technical, billing, or service issues to the appropriate department or management when necessary.
- Maintained accurate documentation of customer interactions, account changes, and service requests.
- Worked effectively in a fast-paced, performance-driven call-center environment, meeting productivity, quality, attendance, and customer-service expectations.
- Collaborated with other departments to resolve customer issues and ensure timely follow-up.
- Protected confidential customer and account information while following company procedures for customer verification and account security.
