Stacie Pullan

Program Manager with 8+ years of healthcare operations experience focused on improving revenue cycle performance and staff capability. Drives process improvements in billing and payment posting, manages client escalations, and aligns operational and financial objectives to reduce errors and shorten cash cycles. Seeks to expand program oversight and operational impact in larger healthcare systems.

Program Manager at Co-PayAssist RX (2024-05 – Present)

• Lead weekly operational meetings to ensure team alignment and provide updates
• Manage client communications and handle escalations
• Collaborate with senior leadership to track program chains and drive strategic initiatives
• Conduct supervisor funnels and monthly performance reviews to support staff development
• Implement solutions to streamline healthcare processes and improve efficiency
• Maintain headcount tracker and ship lock accuracy for resource management
• Coordinate with finance to align operational and financial objectives

Medical Biller / Payment Poster at Mid Florida Hospital Specialists (2023-05 – 2024-05)

• Code and enter daily charges to support accurate billing
• Post insurance and patient payments, ensuring timely revenue cycle management
• Work denials and consistently meet/exceed daily quotas
• Train new employees in billing procedures and compliance

Payment Poster at Carepath RX (2021-01 – 2023-05)

• Post daily 835 files, insurance, and patient payments
• Work denials and AR reports to optimize collections
• Train new employees in payment posting and regulatory standards

Payment Poster at US Anesthesia Partners (2018-01 – 2021-01)

• Post daily 835 files and reconcile accounts
• Post lock box from BOA and SunTrust
• Post daily insurance and patient payments

Diploma – Deltona High School (1988 – 1992)