Phlebotomy Technician - Ector County Hospital
- Perform a variety of venipuncture skills.
- Performed patient care while administrating the upmost dignity and care.
- Maintain patient files with accuracy.
Assistant Store Manager - Cato Fashions
- Worked with the store manager in directing the objectives for the store.
- Handled staffing/personnel management with store manager to insure effective planning.
- Responsible for merchandising, stocking, loss prevention, and expense controls.
- Provided superior customer service, resulting with increased sales generation.
Representative - Lifepoint Call Center
- Assisted customers by listening closely, finding, solutions to problems and making recommendations based on extensive scheduling knowledge.
- Addressed and escalated customer service issues sent from patients and clinics to save customer relationships.
- Handled diverse range of customer service, operational and administrative requirements daily.
- Evaluated patient information to understand issues, to provide solution eligibility and effectively deploy strategies.
- Questioned customers and collected information to understand needs and offer solutions quickly.
- Maintained accurate and current customer account data with manual forms processing
Shift Leader and Pharmacy Tech - Walgreens
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Plan and establish work schedules, assignments and production sequences to meet production goals.
- Minimized resource and time losses by addressing all employees on production issues directly and implementing timely solutions.
- Set up and modified patient profiles in a data base to include current information such as medications and insurance details.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Filling and labeling prescription bottles Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Actively checking out customers and handling cash credit also basic store purchases Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Worked with insurance carriers to obtain payments refill authorization.
