Stacy Laskey

Event and Project Manager skilled in leading complex events and projects for renowned Non-Profit and Fortune 500 organizations. Adept at maximizing stakeholder engagement and exceeding service delivery expectations with a proven track record of securing and expanding high-value accounts, and driving revenue growth.

Database and Event Manager - Hope Haven Charitable Trust - REMOTE

(2025-04)

Dual role responsible for planning, organizing, implementing and executing nonprofit fundraising activities and events. Additionally responsible for overseeing database needs for both U.S. operations and for the school in Rwanda. Drive a culture of continuous improvement by initiating and leading process enhancement projects.

Collaborate with team members to develop and execute operational strategies the align with the organizations long term goals. Project efficiency increased by 25%. Maintain databases to ensure activities such as gift and donor tracking, student and parent information tracking meet standards and run smoothly.

Analyze current operational process and workflows to identify inefficiencies. Develop and implement improvements to streamline operations and enhance productivity. Identify careas for improvement and cost saving opportunities and implement necessary changes.

• Created and implemented an internship program for the IT Department. Developed lesson plans and scheduld weekly meetings with industry mentors.
• Grant writing, including researching opportunities, developing proposals, preparing supporting documents and submitting grant applications.
• Manage and allocate resources effectively to ensure the efficient functioning of events. Working directly with Development to set fundraising goals and vendor management.
• Fundraising revenue increased by $300,000.00 over the previous year.
• Worked with Marketing to develop Event Material and Social Media strategy.

Sr. Project Manager - WEST CORPORATION - REMOTE

(2020-05 - 2025-03)

Spearheaded full project lifecycle management for high-value event contracts ranging from $150K to $2.5M and achieved customer satisfaction (CSAT) score of 9.85 through meticulous oversight and personalized client engagement. Managed and developed an agile team, focusing on fulfilling complex client needs and consistently maintaining highest satisfaction rate. Improved project outcomes by reducing project hours by 22% and simultaneously boosting revenue by 73%; demonstrated proficiency in balancing cost management and profitability.

• Led complex project plans involving nonprofit entities including Alzheimer's Association, Make A Wish, NFL Play60 and UNICEF; collaborated closely with cross-functional teams to deliver on strict timelines and budgets.
• Instituted robust change management protocols to proactively address scope adjustments, effectively mitigate potential crises, and foster stakeholder confidence through transparent and timely communication.
• Maintained adherence to project documentation standards for accurate record-keeping, transparency, and compliance with organizational processes.
• Leveraged strong project management skills and understanding of dynamic client needs to define project scope, maintain team accountability, train staff on products and services, and address all queries/changes during live days/launch events.

Client Relationship Manager - WEST CORPORATION

(2013-02 - 2020-05)

Served as the primary liaison for contract negotiations, training, and troubleshooting client issues, focusing on enhancing client satisfaction and streamlining operations for a dedicated client base. Nurtured strong, trust-based relationships with clients by delivering tailored solutions and continuous support, thus reinforcing client retention and expanding business opportunities. Boosted client revenue by 70% and maintained a service level agreement (SLA) performance of 82% through positive client engagement and project management for high-profile clients including Apple, Comcast/NBC, McDonalds, and Wells Fargo.

• Ran weekly strategic planning sessions and process improvement initiatives, focusing on successfully identifying and capitalizing on growth opportunities within the existing client framework utilizing KPI's, ROI and NPS.
• Minimized operational risks and gaps by preparing and maintaining up-to-date SOP documentation.

Client Success Coordinator - WEST CORPORATION

(2003-01 - 2013-02)

Managed client relationships for high-value contracts including CancerCare, JP Morgan Chase, McDonalds, PG&E, Yum! Brands and Zurich, tasked with spearheading seamless service transitions, contract negotiations, and customized reporting. Developed and maintained profitable client relationships, focusing on consistently identifying and capitalizing on opportunities for revenue growth through new service offerings and upsells.

• Led a key project involving successful transition of 137 legacy clients to a new product suite and achieved 100% retention rate over an 18-month period through exceptional project management.
• Conducted targeted training sessions to ensure optimal product fit; enhanced client understanding and satisfaction by proactively addressing and resolving issues.
• Collaborated closely with IT and sales teams to implement process changes and improvements which enhanced service delivery, revenue generation, and operational efficiency.
• Spearheaded weekly meetings to coordinate project updates, resolve issues, and align cross-functional team efforts toward common goals and timelines.

Bachelor of Arts - Sociology and Paralegal Certificate - UNIVERSITY OF COLORADO DENVER