Stacy Lusader

SFR Operations, Vendor Management & Procurement Executive with 15+ years building and transforming national vendor ecosystems, procurement functions, maintenance operations, renovation programs, and high-performing teams. Currently lead national Vendor Experience strategy supporting a 52,000+ home single-family rental portfolio and an 850+ vendor base. Known as a builder and operator who can enter a growing organization, identify what is not working, create scalable infrastructure, strengthen vendor and employee partnerships, improve performance, and help the business scale without sacrificing accountability or service.

Senior Manager, Vendor Experience at FirstKey Homes (2024-01 – Present)

• Lead national Vendor Experience strategy supporting a 52,000+ home single-family rental portfolio and an 850+ vendor ecosystem across multiple markets.
• Architected the relaunch of the Vendor Management/Vendor Experience function, redesigning organizational structure, workflows, governance, and performance KPIs.
• Reduced vendor onboarding time by more than 80% through process redesign, workflow simplification, and compliance streamlining.
• Built and developed a market-based Vendor Experience organization focused on vendor coverage, utilization, performance, accountability, and operational alignment.
• Established vendor performance frameworks connecting supplier execution to service levels, quality, cost, and resident experience.
• Partner across Service, Construction, Supply Chain, Accounts Payable, Market Leadership, and Operations to drive national vendor strategy and execution.

Founder & Industry Consultant at Lusader Enterprises, LLC (2022-01 – Present)

• Advise national operators on vendor strategy, procurement infrastructure, compliance transformation, and operational readiness.
• Created a vendor communications/newsletter program achieving 86%+ open rates across 1,100+ vendors.
• Cut onboarding cycle time from 28 days to 14 days, enabling faster capacity expansion.
• Developed vendor strategy and operational-readiness frameworks for Maintenance, Turns, and Renovations.
• Onboarded 240+ vendors in 90 days across Maintenance, Turns, and Renovations.

National Director of Procurement at SMS Assist (2022-01 – 2022-12)

• Owned procurement and vendor performance for 23 national clients and 550+ vendors.
• Strengthened supply-chain partnerships and national sourcing strategies, generating measurable savings and reliability improvements.
• Built executive-level vendor scorecards tied to performance metrics, outcomes, and financial impact.
• Rebuilt the Procurement Department, implemented SOPs, and led quarterly Vendor Summits.

Multiple Executive-Track Roles at Progress Residential (2016-01 – 2022-12)

• Built Renovation Oversight and Vendor Management departments from the ground up for a major single-family rental operator.
• Managed a portfolio of 800+ vendors nationally across service, renovation, and property operations.
• Negotiated national supplier pricing, reducing spend by $1M+.
• Built a centralized Service Coordination team of 35 within six months.
• Oversaw completion of 40,000+ work orders in 2017 and supported high-volume national field operations.
• Contributed to product and workflow development involving Salesforce, FieldPro, Yardi, and RMIS.

Early Leadership Roles at VIXXO / Xerox

• Directed vendor service operations for 400+ commercial properties.
• Achieved 100% SLA performance across six enterprise clients.