Stacy Sherbutt

I am an insightful and goal-focused healthcare professional with substantial experience specializing in healthcare information technology, and researching and analyzing data. In addition, I have many years of experience managing customer service processes and coordinating high-impact programs/projects using career best practices per company policies, vision, mission, and business plans. Superior work ethic with ability to determine project/program milestones and develop robust solutions to meet client/business needs.

Expert in addressing complex issues, reviewing documents, scheduling appointments, and mitigating customer complaints to increase customer experience. Expert in collecting customer feedback and mentoring/supervising cross-functional teams to upgrade services and ensure organizational success.

• Demonstrated history of identifying improvement areas and initiating corrective actions through strategic planning to certify optimal service delivery and enhance client engagement.
• Experience in developing troubleshooting and endpoint security capabilities with real world simulations.
• Elite communicator: skilled in building and nurturing strong relationships at all levels to obtain positive outcomes
• Expertise in interfacing with customers and providing end-user support.

Customer Service, Organization Skills, Documentation & Reporting, Data Analysis, Process Improvement

Act as first point of interaction for visitors and respond to all calls; utilize detailed knowledge of organization and facilities and guide all customers for required staff and office by assessing their requirements. Schedule appointments and visits to entertain internal and external customers with optimal services and minimize downtime. Generate and analyze recurring and nonrecurring correspondence, reports, and other technical documents and check spelling, grammar, and punctuation accuracy of handwritten and electronic drafts prepared by others for administrative processes.

Selected Highlights:

• Inserted progress and mandatory data into system of records program, including Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA) and MHS Genesis by applying information technology.
• Expert in providing genesis user support across all commands, gap and issue identification, and effective prioritization and vetting of issues for effective resolution.
• Evaluated authenticity of case file in terms of concernment, consistency, and compliance to submit relevant insights to officials while serving as team member of Failure Mode and Effects Analysis (FMEA) to review command process.
• Facilitated logistics, materials preparation, agenda-setting, minute-taking, and change implementation for successful and on-time coordination of meetings and conferences.
• Created documents with complex formats, graphics, and tables within text and manipulated multiple automation systems for functions, including word processing, receipt and transmission of electronic mail, spreadsheets, and database modification.
• Oversaw computer software genesis training within Naval Command, troubleshooted software and hardware issues, and was a dedicated superuser providing training to end-users. 
• Designed and deployed more than four process improvement initiatives, monitored and enhanced team productivity, and improved efficiency of personnel and office management procedures.
• Automated client correspondence, record tracking, and data communications to streamline office operations.
• Maintained data in form of physical files, digitized records, databases, and logs via specialized software sources to track and access information.
• Develop high-quality letters, reports, memos, and other documents for internal and customer-facing needs by using Microsoft Word, Excel, PowerPoint, and advanced functions of Word processing software.
• Boosted customer satisfaction by up to 95% and increased retention by resolving queries and problems and addressing appointment requests/referral questions while establishing strong relationships with clients and collecting feedback. 
• Resolves customer related technical software and hardware problems.
• Obtains data and presents findings to improve the use of the system and make computer system more efficient for use.
• Built and guided administrative teams through regular coaching and restructured office supplies and protocols while identifying opportunities for career acceleration based on achievements.
• Mentored cross-divisional teams by leveraging outstanding interpersonal communication skills.

I have a bachelors degree of Applied Science from Ferris State University in 2010. I also am completing an associates in cybersecurity from Trident Technical College and will be done Decemeber 2023.