Stacy Vazquez

● Assisting in developing and implementing effective plans, goals, and solutions for the department

● Assist the Project Manager in planning, executing, and closing projects by coordinating tasks, resources, and timelines

● Collaborate with cross-functional teams, reading drawings and blueprints, ensuring clear communication, and alignment with project objectives

● Coordinating with directors, supervising daily operations, and scheduling

● Manage and assist escalated customer concerns with high call volumes over

100+ calls a day

● Monitor project deliverables to ensure they meet quality standards and client expectations

● Maintain accurate project documentation, including project plans,

schedules, budgets, and status reports

● Maintain positive relationships with clients, vendors, and other project stakeholders through regular updates and effective communication

● Assist in budgeting and monitoring expenses, reduce turnaround time

● Undertake staffing responsibilities (hiring, training, evaluating, etc)

● Request, review, and analyze associated reports from various sources

● B2B (Business to business)

I have over 6 years of experience in customer service, including roles in both retail and online support. I’ve consistently improved customer satisfaction scores by implementing effective training programs and streamlining processes. Holding a certification in customer service management, I’ve led teams of up to 20 agents, achieving a 20% increase in first-call resolution rates. My main objective is to provide excellence service to make sure the customer is satisfied and content.

Bachelor’s Degree…..