Stacye Mauricette

Experienced Client Care Manager with 8+ years of progressive leadership in home healthcare operations, staff scheduling, client relations, caregiver management, and intake coordination. Proven success managing 500+ client schedules, overseeing 250+ caregivers, and coordinating more than 5,000 care hours weekly. Recognized for building strong referral partnerships, improving operational efficiency, and delivering exceptional client service. Fluent in English, Haitian Creole, and French.

Client Care Manager at Abernathy Home Care (2021-10 – Present)

• Lead agency-wide scheduling operations for more than 500 clients and 250 caregivers.
• Coordinate over 5,000 care hours weekly while maintaining service quality and compliance.
• Conduct client assessments and collaborate on individualized care plans.
• Serve as Intake Coordinator, developing and maintaining strong referral-source relationships.
• Match caregivers to clients based on skills, availability, and client preferences.
• Partner with case managers to address client needs and communicate health updates.
• Support and mentor caregivers, fostering a positive and client-focused culture.
• Resolve scheduling, staffing, and client-service challenges efficiently and professionally.

Scheduling Manager at Hopeful Journeys (2018-06 – 2021-10)

• Managed daily staffing schedules and coordinated caregiver assignments.
• Responded to urgent staffing changes, call-outs, and coverage needs.
• Maintained accurate scheduling records and operational reports.
• Utilized Outlook, Excel, and Google Workspace to streamline scheduling processes.
• Collaborated with staff and leadership to ensure continuity of care.
• Delivered outstanding client and caregiver support while maintaining operational efficiency.

Bachelor of Science (B.S.) in Criminal Justice – Salem State University