Stanley Jijong

Experienced Patient Service Representative with over 5 years in healthcare, health insurance, and medical billing. Proven ability to provide exceptional customer service, facilitate patient interactions, and ensure accurate billing processes. Skilled in managing inquiries, navigating Salesforce, and collaborating with healthcare professionals to optimize patient care.

Customer Service Representative at Texas Children Hospital (2022-05 – Present)

• Engaged with patients, providing a welcoming experience during check-in and check-out.
• Managed a high-volume phone system, handling inquiries, appointments, and follow-up calls.
• Utilized electronic health record (EHR) systems for accurate documentation.
• Assisted in organizing community outreach programs for patient education.
• Effectively communicated with medical staff to coordinate patient care and address any immediate concerns or issues.

Medical Billing coordinator at CENCORA (2021-11 – 2022-04)

• Coordinated and managed the medical billing process, ensuring timely submission of claims and accurate coding.
• Resolved billing discrepancies and worked closely with insurance companies to expedite claims processing.
• Generated and reviewed financial reports to identify and address billing and reimbursement trends.
• Conducted regular training sessions for staff on coding updates and billing procedures.
• Implemented process improvements to enhance efficiency and reduce billing errors.

Health Insurance Specialist at HUMANA (2021-02 – 2021-10)

• Conducted thorough reviews of insurance claims, ensuring accuracy.
• Assisted clients in understanding coverage, benefits, and addressed inquiries.
• Collaborated with healthcare providers to resolve billing and claims issues.
• Conducted eligibility verification and pre-authorization for medical procedures.
• Educated clients on insurance policies, coverage options, and claims procedures.

Patient Service Representative at General Hospital Douala (2020-01 – 2021-01)

• First point of contact for patients, providing excellent customer service.
• Made over 85 calls daily.
• Verified patient demographics and insurance information for accurate billing.
• Collaborated with billing teams to resolve discrepancies and ensure reimbursement.
• Scheduled appointments, coordinated referrals, and maintained patient records.

Bachelor's Degree – University of Buea (2019)