Starett Gosby

Results-driven professional with over 15 years supporting the federal judiciary and more than 10 years of supervisory leadership in airline operations. Extensive background in bankruptcy case processing, court procedures, and human resources support. Demonstrated expertise in regulatory compliance, conflict resolution, employee relations, and operational efficiency. Proven ability to lead teams, manage high-volume workloads, and deliver exceptional customer service in fast-paced environments.

Delta Air Lines HR Travel Representative Contractor at Rose International (2022-01 – Present)

• Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
• Supported resolution of individual HR needs for employees, enhancing employee satisfaction.
• Partnered with senior HR team to communicate company standards and policies.
• Handled sensitive employee issues with confidentiality and professionalism, fostering trust and respect.
• Interpret and explain HR policies, procedures, and benefits to employees.
• Interpreted and explained human resources policies, procedures or regulations.
• Generated and established reports to ensure HR compliance and streamline auditing processes.

Customer Service Supervisor at NW/Delta Air lines (2007-01 – 2020-08)

• Supervised daily airport and customer service operations, ensuring high standards of service delivery.
• Led, coached and evaluated frontline staff to meet performance and operational goals.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
• Coordinated with cross-functional teams to streamline service processes and enhance on-time performance.
• Trained and mentored new hires, contributing to team development and retention.
• Developed training materials for new hires and existing employees, enhancing onboarding and ongoing training programs.

(Backup Courtroom Deputy) Case Administrator at US Bankruptcy Court (1990-09 – 2004-09)

Company Overview: Seattle WA

• Reviewed and processed bankruptcy petitions to ensure compliance with federal laws and court procedures, facilitating timely adjudication of cases.
• Maintained official court dockets using CM/ECF and manual systems.
• Scheduled hearings, trials, and conferences for the judge's calendar.
• Drafted legal documents including judgements, orders, and notices.
• Draft judgments, orders and J&C for the judge's approval
• Created and maintained filer identifications in filer tracker program
• Composed clear and concise docket entries for all paper petitions, pleadings, and claims
• Opened all new petitions and create new file folders
• Coordinated, shipped, and retrieve records from the Federal Records Center
• Made entries of all documents, orders, minutes, notices and proceedings on the docket
• Transmitted notices judgment and orders to appropriate parties
• Managed the judge's caseload by calendaring and regulating case movement; monitoring filing of pertinent documents and timely responses to judicial orders and setting dates and times for hearing, trials and conferences
• Assisted with the docketing of cases and kept the judge and chambers staff informed of case progress.
• Reviewed information relating to pending cases to ensure that all records end reference materials are available for use by the judge and counsel
• Assisted in preparation for orderly court proceedings by setting up courtroom, arranging necessary equipment, ensuring presence of all participants, and managing exhibits to support smooth operations.

Criminal Justice in Criminal Justice in Criminal Justice – Howard County Community College