Steban Bernal Rojas

Bilingual (Spanish/English) International Business student pursuing a dual B.B.A. at Quality Leadership University and Illinois State University, with 5+ years of experience in logistics coordination, administrative operations, and high-volume client relations. Skilled in Excel-based data management, cross-functional communication, and process improvement (Lean Six Sigma White Belt). Actively seeking internship and full-time opportunities in logistics, operations, finance, or business development — with particular interest in roles involving Latin American markets, supply chain, or bilingual customer success.

Authorized to work in the United States.

Administrative Logistics Assistant / Client Relations at Marin R Food Distribution (2023-08 – 2024-12)

Coordinated end-to-end client and vendor communications for a food distribution company — averaging 30+ daily bilingual (English/Spanish) interactions covering order accuracy, delivery tracking, and account issue resolution.

• Built and maintained Excel dashboards with pivot tables and XLOOKUP for invoice filing, billing accuracy verification, and inventory reporting — directly applicable to operations and data analysis roles.
• Resolved client account discrepancies and coordinated cross-functionally with dispatch to ensure accurate, timely fulfillment — demonstrating problem-solving and stakeholder communication skills.
• Onboarded new vendors and maintained organized compliance documentation — experience transferable to CRM management and client onboarding workflows.

Operations & Logistics Associate at Mack Industries (Mack Concrete Inc.) (2026-01 – 2026-05)

Coordinated material flow, logistics, and inventory control in a fast-paced production environment requiring accuracy and attention to detail.

• Completed 17-module NPCA compliance and operations certification package (13.75 CE hours) — demonstrating ability to rapidly absorb regulatory and technical content.

Warehouse Logistics Lead at Atlantic Aluminum Products (2025-01 – 2025-12)

Managed receiving, staging, and inventory control for multi-state installation projects across the Eastern US — demonstrating supply chain coordination at scale.

• Maintained compliance documentation and coordinated directly with project managers and site teams, ensuring operational accuracy across multiple locations.

Server / Host / Assistant to General Manager at La Hacienda Restaurant & Bar (2020-01 – 2021-06)

Delivered high-volume bilingual (English/Spanish) customer service in a fast-paced environment — resolving guest concerns with empathy and professionalism.

• Covered General Manager responsibilities including scheduling, staff coordination, and quality oversight — developing leadership and organizational skills.

Field Operations Lead at Shortcutz Lawn & Landscape / BrightView (2023-01 – 2026-06)

• Led crew coordination and client communication across daily operations — building professional reliability and multi-tasking capability.

B.B.A. in International Business – Quality Leadership University (QLU) / Illinois State University — Online (2027)