Steffan Gambrell

Seasoned Service Director bringing 12 years of Management experience. Proficient in business practices, standards of operation, and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer satisfaction and retention. I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself and the team I lead.

Director of Operations at Jeff Wyler Buick GMC (2021-09 – Present)

• Lead, develop, and oversee 30 employees, across service, parts, and administration while maintaining service net gross growth, team culture, and meeting metric standards.
• Achieved highest year over year gross and maintained highest effective labor rate and hours per repair order on domestic vehicles in dealer group.

Assistant Service Director at Joseph Cadillac (2018-06 – 2021-09)

• Oversaw team of service professionals focused on customer retention and satisfaction.
• Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Store Manager/Regional Trainer at Bridgestone Retail Operations (2015-06 – 2018-06)

• Ensures superior customer relationships and services while monitoring, evaluating and presenting solutions to potential problem customer/fleet/commercial accounts
• Personally have developed multiple Service Managers to take Store leadership roles, multiple entry level installers to become C/B technicians, have traveled to multiple Tires Plus/Firestone locations to assist upper management in evaluating the daily process of the business and team culture

Business Management – Northern Kentucky Univ. (2009 – 2012)

General Education – Simon Kenton High School (2005 – 2009)