Front Desk Scheduler - Man Alive - Vancouver, WA, USA
(2025-04 - 2026-08)
- Managed appointment scheduling for clients and staff efficiently. Took payment for medication received on each visit either by cash, visa and posted it into the account.
- Opened office and got computers ready for patients to be ready to check in each Morning.
- Facilitated clear communication between providers and clients, enhancing understanding and service delivery.
- Organized and updated client records in electronic health systems, supporting accurate information access.
- Scanned and faxed documents for record-keeping.
Treatment Coordinator - Gentle Dental - Vancouver, USA
(2024-09 - 2025-04)
- Partook in assisting with front of the office managerial tasks like opening/closing the office, and balancing the cash drawer at the end of the night to assure no errors were made throughout the day.
- Checked patients in/out using Dental Software, collecting copays, and handled insurance verification
- Handled new referrals that would come in and assisted patients with smooth transferal between their prior and current care locations.
Patient Care Coordinator (PCC) - Adventist Multi Specialty Surgery - Portland, USA
(2014-11 - 2024-06)
- Answered phones, checked patients in/out, collected copays, and updated patient information in the computer system, ensuring insurance status was current.
- Managed office tasks including sorting mail, processing faxes, creating charts, and opening/closing and keeping the waiting area clean and safe.
- Provided compassionate patient care assistance to all clients, ensuring their needs were met effectively.
Customer Service Supervisor - Adventist Private Duty - Portland, OR
(2001-11 - 2014-11)
- Supervised employees in daily operations to ensure productivity and adherence to company standards. to ensure accurate and timely completion of job tasks, enhancing team accountability.
- Led customer service team to deliver high-quality support, fostering positive customer interactions.
- Managed payroll processing, organized filing systems, handled mail distribution, performed banking tasks, answered phones, and conducted employee training.
