Business Development & Marketing Operations Supervisor at Alpha Auto Group - Audi Great Neck (formerly Biener Audi) & Biener Ford (2015 – 2026)
- Maintained a leadership role through dealership acquisition, organizational restructuring, and expansion into multi-brand automotive operations supporting three dealership locations within a high-volume luxury automotive environment
- Developed and executed targeted marketing campaigns, branded customer events, and promotional initiatives that increased customer engagement, strengthened brand visibility, and supported growth in showroom traffic, lead generation, and customer retention
- Managed 375+ daily customer interactions, including 250+ emails and 125+ phone calls per day, while consistently maintaining customer response times under one minute in a fast-paced luxury sales environment
- Leveraged the Impel AI communication platform to automate customer communications, improve online lead responsiveness, and increase appointment-setting efficiency while supporting internet lead conversion
- Oversaw internet lead management, lead conversion tracking, and customer follow-up strategies supporting thousands of inbound customer inquiries annually while driving customer retention and sustaining sales pipeline activity across 18 sales representatives
- Produced monthly operational reports, sales analytics, KPI dashboards, and customer engagement metrics using Microsoft Excel, Word, and PowerPoint to support leadership decision-making across six departments and monitor sales performance and customer engagement trends
Operations Manager at LA Fitness (2022 – 2022)
- Managed daily health club operations including front desk execution, member services, facility standards, staff scheduling, and overall member experience within a high-volume fitness facility
- Supervised, coached, and evaluated front desk and support staff while maintaining operational efficiency, service standards, membership retention, and team performance
- Supported membership growth initiatives through lead follow-up, member engagement, retention strategies, and exceptional customer service experiences
- Coordinated staff coverage, instructor schedules, and daily operational priorities to ensure smooth club functionality and consistent service standards
- Resolved escalated member concerns, strengthened customer satisfaction, and implemented retention-focused service strategies
- Managed cash handling, inventory control, supply ordering, and daily administrative operations while ensuring compliance with company policies and safety standards
- Partnered with department managers to support personal training sales, club promotions, and revenue objectives through exceptional member experience and operational execution
Marketing & Events Coordinator at Experience Auto Group (2013 – 2015)
- Coordinated and executed branded customer events, marketing campaigns, and dealership initiatives supporting multiple luxury automotive brands including Ferrari, Maserati, Porsche, and Volvo clientele across 7 dealership locations
- Managed vendor relationships, promotional partnerships, and event logistics for customer events averaging 100 attendees per event, ensuring seamless execution of marketing initiatives and luxury brand experiences
- Directed social media campaigns, digital communication initiatives, and online engagement strategies that increased customer interaction, audience engagement, and online visibility
- Maintained detailed client databases containing 10,000+ customer records to support retention initiatives, long-term customer follow-up strategies, and sales support operations
Executive Assistant Intern at New York Giants - Rashad Jennings, Inc. (2014 – 2014)
- Coordinated outreach communications and database updates across Liberty University contacts, fan networks, and mailing lists supporting audience engagement initiatives reaching 5,000+ contacts/followers
- Managed high-volume email inquiries and assisted with digital engagement and social media initiatives supporting audience growth and increased online visibility during NFL and NFLPA-related events
- Assisted executive staff with planning and execution of fan events, appearances, and promotional programs attended by 150+ guests/fans, ensuring smooth event coordination and customer engagement
Zumba & Group Fitness Instructor at Synergy Fitness (2014 – 2018)
- Delivered engaging Zumba classes while creating an energetic, inclusive, and community-focused fitness experience
- Developed strong rapport with members through encouragement, motivation, and relationship building
Zumba Instructor at Crunch Fitness (2018 – 2021)
- Led Zumba classes focused on member motivation, community building, and positive club experiences
- Created an energetic and inclusive class environment while building strong member relationships
Zumba & Group Fitness Instructor at Crunch Fitness (2025 – Present)
- Lead Zumba and group fitness classes focused on member motivation, community building, and positive club experiences
- Build member relationships through coaching, encouragement, and personalized support to enhance member satisfaction and retention
- Collaborate with club leadership to support a welcoming atmosphere, member participation, and overall club culture
