Stephanie Calhoun

Dedicated hospitality and service professional with 15+ years of experience in healthcare, customer service, leadership, and administrative roles. Skilled in guest services, housekeeping, food service, front desk operations, and reception. Strong abilities in multitasking, communication, conflict resolution, documentation accuracy, and operational oversight. Proven ability to adapt to fast-paced environments and provide high-quality service in resorts and hospitality settings.

Registered Nurse / Charge Nurse - Eastland Healthcare & Rehabilitation

(2025-01 - 2025-11)

• Maintained clean, sanitary, and safe patient rooms.
• Followed strict hygiene and safety protocols relevant to housekeeping and food service.
• Communicated with guests/patients professionally and maintained accurate documentation.

Director of Nursing - McNaughton Point Healthcare

(2022-02 - 2024-11)

• Oversaw facility operations including housekeeping, administrative support, and staff scheduling.
• Served as primary point of contact for staff, families, and visitors.
• Ensured compliance with safety and operational standards.

Registered Staff / Charge Nurse - Select Specialty, ConnectRN

(2008-01 - 2023-12)

• Maintained organized and sanitary environments.
• Delivered high-quality service to patients and guests.
• Trained and coordinated staff for efficiency and compliance.

CSR2 – Escalations Specialist - Alliance Data

• Managed inbound/outbound calls and resolved escalated issues professionally.
• Maintained accurate records and documentation.
• Provided exemplary customer service suitable for front desk and reception roles.

BSN - The Ohio State University (2007-01)