Owner/Trainer - Cunningham & Rose LLC
(2008-04 - 2010-02)
- Sales and development, recruitment, payroll, marketing.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Reconciled daily sales, returns and financial reports in QuickBooks.
In Home Sales Consultant - Empire Today - Atlanta, GA
(2010-02 - 2011-01)
- Provide white glove customer service/sales in home.
- Manage over 60 calls a day.
- Assist customers with their timeshare reservations and memberships.
- Listen to their needs and offer up sale when needed.
- Provide in home sales consultation for flooring.
- Wrote contracts to outline sales and purchases of flooring.
- Assisted buyers with finding ideal flooring by assessing needs, requirements and budgets.
- Stayed current on product specs and prices and accurately updated display product literature.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Web Sales Specialist - Orkin Pest Control
(2008-05 - 2008-07)
- Achieved top 10 saleswoman in the first month.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Drove team revenue totals by bringing in top sales numbers.
Vacuum Sales - Rainbow Vacuum
(2007-10 - 2008-04)
- In home direct sales of the Rainbow Vacuum cleaner.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
Insurance Agent - Bankers Life and Casualty
(2007-05 - 2008-01)
- Finished at the top of my class.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Provided an array of insurance products to the baby boomer community.
- Set up and conducted seminars at local YMCA's for seniors on Medicare.
New Customer Sales - Active Pest Control
(2005-10 - 2007-05)
- Increased business in home pest control by 25%.
- Marketing/selling - Retaining customers for residential and commercial customers.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Inspecting commercial property to evaluate problems and to quote a price for service.
- Collections, route scheduling, general administrative work.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Drafted and completed service agreements with high level of accuracy.
New Customer Specialist - Orkin Pest Control
(2000-10 - 2005-10)
- Consistently top 2 producer.
- Over 1 million sold in pest control each year.
- Member of the President's Club.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Scheduled technician repair appointments at customer request.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager - Orkin Pest Control - Atlanta, GA
(2000-10 - 2002-05)
- Help start Orkin's call center from the ground phase by instituting policies and procedures, planning, creating and distributing all sales material needed to make the call center viable.
- Responsible for all sales and marketing activities in the North Georgia Region.
- Responsible for generating revenue through direct consumer and small business new subscriber activations.
- Responsible for all inventory levels.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- No 1 store with over $70,000 sold a month.
- Reduced sales associate's turnover 25% through motivational and incentive programs.
- Train and develop associates in customer service, conversational selling, problem solving and handling objections.
- Store operations, purchasing, maintaining huge inventory, loss prevention and site selection.
- Maintained friendly and professional customer interactions.
Branch Manager - Missing Children Help Center - Atlanta, GA
(2000-06 - 2000-11)
- No 1 store with over $70,000 sold a month.
- Reduced sales associate's turnover 25% through motivational and incentive programs.
- Train and develop associates in customer service, conversational selling, problem solving and handling objections.
- Store operations, purchasing, maintaining huge inventory, loss prevention and site selection.
- Maintained friendly and professional customer interactions.
E-4 - United States Marine Corps
(1986-01 - 1990-01)
- High Frequency Communications
