Stephanie Franz

People-focused professional with 4+ years of experience across school, office, and customer-service environments. Strong communicator with experience assisting customers by phone, responding to questions, maintaining accurate records, documenting information, and supporting individual needs.

Medical

Billing & Coding trained, with the ability to learn new systems and processes quickly and provide professional, patient-focused support in a remote environment.

Paraprofessional / Behavioral Interventionist - Soliant | Lancaster School District - Lancaster, CA

(2022-01)

• Provide individualized support while communicating clearly with students, teachers, staff, and families.
• Maintain accurate behavioral and progress documentation while protecting confidential information.
• Respond to questions and changing needs, follow established support procedures, and collaborate with team members to support successful outcomes.

Customer Service Associate - Family Dollar - Mojave, CA

(2026-03)

• Assist customers with questions, purchases, and concerns while providing friendly and efficient service.
• Communicate product and store information clearly and support routine customer needs.
• Maintain accuracy while handling customer transactions and daily operational responsibilities.

Office Assistant - Allstate - Barstow, CA

(2021-09 - 2022-03)

• Handled inbound customer calls and assisted with general account and insurance-related inquiries.
• Identified customer needs and routed calls to the appropriate department or representative for further assistance.
• Accessed customer information through internal systems, maintained accuracy when reviewing or entering information, and supported daily office processes.
• Gained experience working from home on an occasional basis during the COVID period.

Medical Billing & Coding Certificate - Medical Billing & Coding (2021-01)