Stephanie HIll

Human Resources professional with extensive experience supporting employees and managers across HR operations, leave administration, benefits, payroll, HRIS systems, employee training, compliance, and process improvement. Experienced in interpreting and applying employment policies, benefit plans, union contracts, and state-specific requirements. Strong background administering FMLA, Military Leave, Workers' Compensation, STD/LTD, ADA-related matters, and other employee leaves.

Proven ability to communicate complex HR information clearly, maintain confidential employee information, conduct audits, develop procedures, and provide accurate guidance to employees and leadership.

Human Resources Generalist at First International Bank & Trust (2025-08 – Present)

• Provide day-to-day Human Resources support to employees and assist with HR processes, policies, benefits, payroll, and leave administration.
• Process monthly and semi-monthly payrolls, ensuring accurate and timely payroll processing.
• Utilize Paylocity while assisting with the creation and implementation of a new HRIS system through Dayforce.
• Process and administer employee leaves, including FMLA, Military Leave, and Workers' Compensation.
• Assist employees with benefits questions, eligibility, enrollment, and benefit-related issues.
• Conduct benefits and open enrollment training to help employees understand available benefits and enrollment requirements.
• Process quarterly payroll taxes, WSI postings, and third-party sick pay.
• Conduct payroll audits to identify discrepancies and ensure accurate payroll processing.
• Audit employee changes and HR transactions to maintain accurate employee records.
• Develop, write, and maintain Standard Operating Procedure (SOP) guides to promote consistent, accurate, and compliant HR processes.
• Provide employees with timely and professional assistance regarding HR policies, procedures, benefits, payroll, leave and employee investigations.
• Maintain accurate HRIS and employee information while handling confidential employee data.

HR Specialist II – Business Processes & Analytics at Doosan Bobcat (2022-05 – 2025-08)

• Administered leave programs for approximately 7,000 employees, including FMLA, STD, LTD, Bereavement, Jury, Military, ADA, restrictions, and Workers' Compensation.
• Served as a primary HR contact for employees and coworkers regarding leave administration, benefits, company policies, and state-specific requirements.
• Reviewed leave cases and payroll items for accuracy and completed secondary reviews of coworkers' leave cases, making adjustments as needed.
• Managed and maintained HRIS data and employee information.
• Provided benefits orientations to newly hired employees.
• Processed benefits and leaves under three separate union contracts.
• Applied state-specific requirements across North Dakota, Minnesota, Arizona, Florida, California, Wisconsin, Georgia, and North Carolina.
• Interpreted company policies, benefit provisions, and union contract requirements to assist employees and HR personnel.
• Successfully onboarded and trained four new team members, providing guidance and helping them become proficient in their responsibilities.
• Managed approximately 75% of the team's leave-of-absence workload while simultaneously reviewing payroll items.
• Communicated complex leave, benefits, and policy information clearly and professionally to employees, HR partners, and coworkers.
• Maintained a reputation for providing prompt, accurate, and professional responses to employee questions.

Civilian Fraud Investigator at North Dakota Insurance Fraud Department (2021-08 – 2022-05)

• Investigated insurance claim files and analyzed information to identify potential fraud.
• Worked directly with insurance companies and Special Investigative Unit departments.
• Communicated with individuals involved in investigations and issued fines based on administrative rulings.
• Reviewed documentation and information to support investigative findings and administrative decisions.

Claims Adjuster I at EMC Insurance Companies (2016-10 – 2021-08)

• Investigated claims to determine liability and policy coverage.
• Worked with insureds, claimants, underwriters, agents, experts, attorneys, and supervisors.
• Handled auto, medical payments, bodily injury, and subrogation claims.
• Provided professional customer service while managing complex and sensitive situations.
• Utilized conflict resolution, investigation, analytical thinking, and problem-solving skills.
• Managed multiple priorities while maintaining accurate documentation and timely communication.

FMLA Claims Expert at ComPsych (2014-10 – 2016-09)

• Administered FMLA claims and provided support to employees, Human Resources departments, and healthcare providers.
• Processed FMLA and other leave programs, including Military, Bereavement, Jury/Witness, Domestic Violence, Bone Marrow/Organ Donor, Qualifying Exigency, and Disability claims.
• Specialized in maternity leave claims.
• Assisted employees and HR representatives with leave-related questions and requirements.
• Applied leave policies and requirements while maintaining confidential employee information.
• Managed multiple cases while providing accurate and timely customer service.

Sales Associate at Macy's (2013-11 – 2014-11)

• Provided professional customer service and resolved customer concerns.
• Researched inventory and maintained extensive product knowledge.
• Worked effectively in a fast-paced environment.

Credit Analyst I at CenturyLink (2012-09 – 2013-08)

• Provided customer support regarding credit and account information.
• Gathered and analyzed customer credit information.
• Conducted payment investigations and prepared reports.
• Utilized negotiation and conflict-resolution skills to address customer concerns.

Customer Service Specialist at Coventry Health Care, Inc. (2010-10 – 2012-09)

• Provided customer support regarding health insurance and benefits.
• Entered and processed medical claims.
• Assisted customers with insurance-related questions and concerns.
• Supported department operations involving legal matters.

Assistant Front Office Manager at Best Western Ramkota Hotel (2006-11 – 2010-10)

• Directed, planned, and organized front office activities and staff.
• Supervised front desk operations and supported daily staffing needs.
• Hired, scheduled, trained, and supported employees.
• Resolved employee and guest concerns.
• Assisted with group reservations and hotel operations.

Bachelor's Degree in Human Resources – Dickinson State University (2011-12)

Bachelor's Degree in Business Administration – Dickinson State University (2011-12)

Associate Degree in Liberal Arts – Bismarck State College (2009-12)