Medical Office Specialist - Aiken Physicians Alliance
(2025-10 - 2026-02)
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Assisted with insurance verification and claims submissions for timely reimbursements.
WOBC Instructor CCOE Signal School - Milsup LLC - Fort Eisenhower
(2024-02 - 2025-01)
- Provided outstanding instructing to warrant officers on Fort Eisenhower on subjects such as CASP, Netapp, RMF, and Powershell.
- Prepared PowerPoint slides, lesson plans and CEs for each class and continued to improve the slides with each new instruction of teaching.
- Navigated and demonstrated lessons with the use of VMware Horizon client virtual environment.
- Contributed to the testing and feedback of new material and applications created for class content.
Assistant Branch Manager - Republic Finance
(2023-07 - 2024-02)
- Assisted with branch operations such as opening and closing of the branch and daily bank deposits.
- Upselling of loan insurance and closing of consumer loans.
- Provided training to new employees during their onboarding process.
- Consistently met and exceeded sales goals for the branch which aided the branch to be top in the SouthEast region while employed.
Recovery Specialist 2 - SRP Federal Credit Union
(2020-11 - 2023-07)
- Collected and managed delinquent accounts by member communication.
- Monitored delinquency reports daily.
- Maintained a working knowledge and understanding of contractual documentation, CPI and other collateral insurance, security interest, and collateral maintenance.
- Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar. Symitar, Episys, the system preferred PSCU, and other core banking software.
Contact Center/Online Services Representative - SRP Federal Credit Union
(2018-07 - 2020-11)
- Provided outstanding member service via phone and email with enthusiasm and professionalism; successfully address member accounts.
- Troubleshooting technical issues by speaking to customers quickly to get to the root of their problems. Assisting customers through a series of actions to resolve their issues. Reporting findings to be level up System admin. Unlocking online accounts. Resetting passwords.
- Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar. Symitar, Episys, Digital Insight, the system preferred PSCU, and other core banking software.
Storenet Support Coordinator - Urbn
(2010-04 - 2017-08)
- Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
- Created reports, customer communications, and financial statements.
- Organized communications between executives, staff members, and customers and composed memos, reports, forms, and other business documents. Delegated work to staff, setting priorities and goals.
- Allocated online store orders to fulfill in a timely manner.
- Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar.
- Sterling (OMS)
