Medical Billing Specialist / Billing - Wellness Card LLC - Dayton, OH
(2023-10)
- Collaborated closely with insurance companies to verify coverage, investigate and resolve claim denials, and address billing discrepancies, minimizing delays in payment
- Submitted accurate and timely insurance claims, ensuring proper reimbursement
- Assisted patients in understanding their insurance benefits, coverage details, and costs
- Managed and prepared insurance appeals to resolve denied claims and ensure payment
- Communicated with patients to discuss insurance issues, payment concerns, and billing
- Reviewed and entered Explanation of Benefits to accurately reflect payments and adjust patient accounts accordingly
Office Manager / Receptionist - Integrative Physical Medicine of Dayton - Dayton, Ohio
(2023-04 - 2023-10)
- Managed the central phone system, directing calls and ensuring efficient communication
- Scheduled patient appointments in Chirotouch, ensuring accurate and timely bookings
- Checked patients in and out, maintaining accurate coding records in the scheduling system
- Processed patient charges and entered into accounts, ensuring accurate and timely filing
- Coordinated office payroll by logging employee hours and submitting data for approval
Receptionist - Wamsley Tax Office - Centerville, Ohio
(2023-03 - 2023-04)
- Provided comprehensive clerical support, including document copying, faxing, and filing
- Assisted team members with administrative tasks, enhancing efficiency and productivity
- Managed the central phone system, directing calls and ensuring efficient communication
- Maintained strict confidentiality of client and company information per company policy
- Greeted visitors and clients with professionalism, offering friendly and knowledgeable assistance to ensure a positive experience
Student - Sinclair Community College - Dayton, Ohio
(2020-08 - 2022-12)
Teacher Helper / Aide - Childtime Learning Center - Centerville, Ohio
(2019-10 - 2020-10)
- Led small group activities to reinforce classroom concepts and support teacher instruction
- Addressed student inquiries and provided individualized support to meet learning needs
- Distributed learning materials, ensuring students had the resources needed for success
- Supported classroom management to maintain a structured, positive learning environment
- Monitored and ensured student safety and security during recess and outdoor activities
- Assisted in the supervision and care of a group of 20 students, fostering a supportive and productive classroom atmosphere
Noon Aide - Torrance Unified School District - Torrance, California
(2016-09 - 2019-09)
- Supervised elementary students during lunchtime and recess, ensuring a safe environment
Cashier - Target - Monticello, Minnesota
(2008-09 - 2010-05)
- Greeted customers and assisted in identifying needs to enhance their shopping experience
- Operated the cash register, processing transactions accurately and efficiently
- Assisted customers with purchases, locating items, and enrollment in reward programs
- Provided information about store policies and promptly addressed customer inquiries
- Fostered positive relationships with customers to encourage repeat business and loyalty
- Handled cash, check, and credit card transactions with high accuracy and attention to detail
Certified Nursing Assistant - Cypress Ridge Care Center - Monterey, California
(2003-06 - 2004-08)
- Led engaging group activities to enhance patients' mood, memory, and overall well-being
- Responded promptly to emergency and routine paging situations, assessing needs and delivering appropriate care
- Accurately documented patient information and care activities in electronic health records
- Responded to call lights, ensuring patient comfort, safety, and timely assistance
- Assisted patients with maintaining personal hygiene and oral care to promote health and dignity
- Administered medications and treatments under the supervision of licensed nurses, following established protocols
