Business Development Director/Representative at Willingway (2024-10 – Present)
- Developed and maintained referral relationships with hospitals, physicians, therapists, case managers, and community organizations.
- Increased admissions through strategic outreach and relationship-building initiatives.
- Educated referral sources on treatment programs, insurance coverage, and admission criteria.
- Verified insurance benefits and collaborated with admissions teams to facilitate patient placement.
- Managed a referral pipeline and tracked key performance metrics to support census growth.
- Represented the organization at networking events, conferences, and community outreach programs.
- Built partnerships with healthcare providers, employers, and community stakeholders to expand market presence.
- Collaborated with clinical and admissions teams to ensure a seamless patient intake process.
- Conducted market analysis to identify new referral opportunities and growth strategies.
- Maintained compliance with HIPAA, ethical marketing standards, and industry regulations.
- Consistently achieved admission, referral, and revenue growth targets.
- Completed itemized expense reports for travel reimbursement and business expenditures for partner meetings
Outpatient Services Coordinator at Middle Flint Health and Wellness (2022-12 – 2024-10)
- Coordinated services between Hospitals, Crisis Stabilization Units (CSU), and Outpatient facilities within community
- Schedule patients for appointments
- Manage Provider work schedules, time cards and time off.
- Manage Provider appointment schedules and Discharge Therapist schedule.
- Hire Clinic staff for office.
- Managed Medical Records
- Managed Hospital Discharges/CSU discharges – scan records into client charts
- Supervise Clinic when Chief Medical Officer/Chief Nursing Officer is not available.
- Point of Contact for office (liaison between clinical, medical, and case management staff)
- Coordinate Resources for clients and staff
- Assist in placements for CSU
- Managed Referrals
- Served as Patient advocate for clients
- Served as Chief Medical Officer and Chief Nursing Officer assistant by answering and transferring calls to appropriate sections, taking minutes in meetings, preparing correspondence and creating reports for weekly and monthly reporting for the clinic.
Part Time Discharge Planner at Houston Healthcare Behavioral Health Unit (2022-02 – 2023-03)
- Discharge Planning for patients with mental health challenges and addiction
- Referrals
- Documentation
- Patient Advocacy
- Stay current on outside resources and support.
- Help patients develop a step-by-step support system to achieve their goals.
- Facilitate Groups
- Familiar with diagnosis and mental health medications
- Work closely with Middle Flint and River Edge as well as the local treatment facilities
- Introduce and Encourage Patients to follow up with Peer Support or Outreach Services to continue getting the support they need.
- Ensure the patient is going to a place where they are receiving support.
- Encourage Family Support, talk to family support systems.
- Send each patient home with Support Groups and 12 Step groups in their area.
- Make follow up appointments with Mental Health Providers
Recovery Coach at IHOPE inc. (2020-12 – 2022-03)
- Peer Support
- Recovery Resources
- Facilitated Recovery Groups
- Documentation
- Recovery Coaching: one on one coaching and peer support phone calls
- Fill out assessments.
- Help people get into treatment.
- Encourage Recovery Lifestyle
- Peer Advocacy
- Develop Relationships with outside resources.
Home Health Care at Private Family (2020-01 – 2020-12)
Aid disabled individuals with daily life responsibilities
- Transport to medical and other appointments
- Ensure daily medications are taken and assessable to the patient.
- Shop and prepare meals.
- Assess daily mental and physical wellbeing of patients.
Case Worker at Abba House Middle GA (2016-08 – 2020-04)
- Provide case management for females in Residential Treatment Program
- Led daily groups.
- Provided one on one peer support and therapy.
- Developed individual treatment plans and relapse prevention plans.
- Screening and Intake Assessments
- Logged individuals' therapy into the ministry's database.
- Help clients manage and resolve their legal issues.
- Facilitated family groups and reintroduction of children to their mothers
- Helped clients find jobs and apply for school.
- Held each client accountable for their behavior and assigned consequences when needed.
- Advanced individuals through program as they completed each phases steps
- Crisis intervention.
- Complete Discharge paperwork and assessment and provide follow up
- Worked with community partners on fundraisers and community involvement for the program.
