Stephanie Newman

Detail-oriented and collaborative Human Resources professional with 15+ years of experience in case management, employee relations, investigations, training, and compliance oversight. Proficient in managing intricate investigations, interpreting policy, and independently addressing and resolving sensitive employee matters. Demonstrated achievement in dynamic, high-pressure settings that demand confidentiality, critical thinking and emotional intelligence.

Experienced in handling various HR areas, fostering fair employee experiences, and facilitating resolutions at all organizational levels. Holds MD-110 Certification and TS SCI Security Clearance.

CORE COMPETENCIES

• HR related Investigations
• Background Investigations
• Google Workspace
• Microsoft Office Suite to Include Advance Experience in Excel and PowerPoint
• Policy Interpretation & Compliance
• Case Management
• Conflict Resolution
• Data Analysis & Reporting
• Stakeholder Collaboration
• Quality Assessment
• Compliance Management
• Training & Development
• Recruitment & Onboarding
• Data Analysis & Reporting
• Public Speaking & Engagement

PROFESSIONAL EXPERIENCE

Area Manager

09/2023 – 07/2024

Paragon Investigations Systems | Herndon, VA (remote)

• Directed a team of Employee and Independent Contractor investigators, ensuring timely, accurate, and compliant case closures for Federal customers.
• Conducted quality reviews and made policy-based decisions to align outcomes with federal standards.
• Partnered with senior leadership to implement policy updates and coach teams.
• Led training emphasized policy adherence, investigative integrity, and documentation.
• Analyzed trends in data to identify systemic issues and recommend improvements.

Field Team Leader

05/2018 – 09/2023

Paragon Investigations Systems | Herndon, VA (remote)

• Oversaw national field operations supporting investigations and documentation.
• Coached investigators on complex cases requiring discretion and policy application.
• Evaluated documentation for policy alignment and consistency.
• Provided feedback to improve investigation quality and reduce cycle time.
• Collaborated with multiple departments to fulfill staffing requirements and maintain operational efficiency.

Case Assignment Coordinator

04/2017 – 05/2018

Paragon Investigations Systems | Herndon, VA (remote)

• Managed workflow for 50+ investigators to ensure equitable case distribution and timely resolution.
• Collaborated with leadership to address resource gaps and case prioritization.
• Monitored systems for productivity, issues requiring escalation, and case progress.

Senior Investigator/Field Training Officer 12/2008 – 12/2013

USIS | Grove City, PA (remote)

• Conducted sensitive federal investigations including interviews with claimants and witnesses.
• Trained and mentored new investigators; developed remedial action plans.
• Delivered detailed reports for adjudication and internal audit purposes.
• Mentored team members and conducted training sessions to support continuous skill development.
• Conducted staff training through meetings and workshops, including cross-training exercises for new hires and experienced workers.
• Evaluated training program effectiveness, offering recommendations for improvement to senior leadership

Independent Consultant/Sales Director

11/2006 – Present

Mary Kay Cosmetics, Inc. | Addison, TX (remote)

• Lead and develop team through structured coaching and performance planning.
• Facilitate training programs that support compliance and customer excellence.
• Maintain accurate reporting related to sales, incentives, and metrics.

Caregiver & Advocate – Parent of Child with Autism

12/2019 – present

McDonough, GA

• Advocate for and coordinate educational, medical, and therapeutic services.
• Collaborate with multidisciplinary teams while managing complex information.
• Apply emotional intelligence, adaptability, and detail-focus under pressure.

EDUCATION

Master of Business Administration, Human Resources

DeVry University | Atlanta, GA

Bachelor of Ars, Urban Studies

Fordham University | Bronx, NY