Stephanie Ngo

Manager / Barista at Boba Tea Zone & Pho Saigon (2023-03 – Present)

• Run daily store operations including cash handling, inventory, and opening and closing duties.
• Train and supervise new employees, create schedules, and make sure the team is working well together.
• Handle customer complaints and resolve issues calmly and professionally.
• Write out employee procedures and store policies to keep things organized and consistent.
• Manage ordering and supply tracking to keep costs low and reduce waste.

Server at California Noodle & Grill (2022-08 – 2023-10)

• Provided fast and accurate table service in a busy restaurant environment.
• Worked closely with kitchen staff to make sure orders came out correctly and on time.
• Kept the dining area clean and made sure every guest felt welcome.

Cashier / Customer Service at Jack in the Box (2021-12 – 2022-07)

• Took customer orders and processed payments quickly and accurately.
• Balanced the register and followed food safety and sanitation rules.
• Practiced staying calm and professional even in stressful situations.

Receptionist at Tipy Toe Nails 2 (2019-01 – 2021-05)

• Scheduled appointments, answered phones, and checked clients in and out.
• Kept client records organized and made sure day-to-day operations ran smoothly.

Patient Services Volunteer at Woodcrest Hospital (Present)

• Spend time with elderly patients, providing companionship and a friendly face during their stay.
• Assist patients with small needs and communicate with medical staff in a respectful and helpful way.
• This experience taught me a lot about patience, listening, and caring for people who need support.

Volunteer Leader at Quang Thien Temple (2022-01 – Present)

• Come in every Sunday to help prepare vegetarian meals for children, adults, and resident monks.
• Plan and lead activities for kids attending weekly services and coordinate volunteers for large events.
• Help organize celebrations like the Mid-Autumn Festival, including games, decorations, and family activities.
• Support charity events and fundraisers to give back to the local community.

Vietnamese Community Volunteer at Vietnamese Community (2022 – Present)

• Help organize cultural events for local Vietnamese families and children in the community.
• Assist with activities, award distributions, and keeping Vietnamese traditions alive for younger generations.

Bachelor of Science in Business, Finance, Real Estate & Law – California State Polytechnic University, Pomona (2025-05)

Transferred Coursework – California State University, Dominguez Hills

Transferred Coursework – Mount San Antonio College