Brand Ambassador/Sales Associate at American Eagle Outfitters (2024-09 – Present)
Provide friendly, high-quality service to customers on the sales floor, assisting with product selection and styling recommendations.
- Drive sales through suggestive selling and product knowledge while operating point-of-sale systems and processing transactions accurately.
- Maintain visual merchandising and restock inventory to support sales targets and loss-prevention standards.
- Support new-hire onboarding and training, and collaborate with team members to meet store performance goals.
Front Desk Receptionist/Office Assistant at The Beau Institute (2021-03 – 2022-10)
Managed high-volume multi-line phone system and greeted clients in a professional manner.
- Coordinated appointment scheduling, check-in/check-out procedures, and rebooking services.
- Conducted client pre-screening and maintained confidential records.
- Processed orders, shipping, and inventory management using QuickBooks and UPS systems.
- Maintained organized digital and physical filing systems.
- Assisted with onboarding and training new team members.
- Supported daily office operations while ensuring exceptional client experiences.
Account Representative at PATHS, LLC (2020-12 – 2021-03)
- Served as the primary point of contact for patient accounts.
- Maintained regular communication with patients regarding account activity and payments.
- Resolved customer concerns efficiently while providing compassionate service.
- Assisted with account management and documentation processes.
Cashier at Mercedes Benz of Cherry Hill (2020-09 – 2020-12)
- Managed incoming calls and directed customers to appropriate departments.
- Processed service payments and maintained accurate transaction records.
- Performed data entry and administrative support functions.
- Coordinated customer loaner vehicles and service-related documentation.
Salon Receptionist at Euphoria Salon and Spa (2017-08 – 2019-03)
- Delivered exceptional customer service through phone and in-person interactions.
- Scheduled appointments and managed front desk operations.
- Supported salon staff to create positive guest experiences and encourage repeat business.
- Maintained inventory and overall salon presentation.
Center Manager at European Wax Center (2015-12 – 2017-01)
- Led daily operations and supervised front-end staff.
- Trained new employees on company procedures, systems, and customer service standards.
- Managed inventory, supply ordering, and operational compliance.
- Conducted team meetings and coached staff to achieve sales goals.
- Promoted products and service packages to increase revenue and guest retention.
Lead Guest Service Associate at European Wax Center (2015-05 – 2015-12)
- Managed daily cash handling and payroll functions.
- Trained and mentored guest service associates.
- Addressed customer concerns and resolved issues promptly.
- Oversaw opening and closing procedures and inventory management.
Cashier & Stock Associate at Victoria's Secret (2013-11 – 2015-06)
- Processed sales transactions and maintained customer service standards.
- Assisted customers with product selection and store credit applications.
- Maintained inventory accuracy and stockroom organization.
- Supported merchandising and sales initiatives.
Sales Associate at Kay Jewelers (2011-09 – 2012-03)
- Assisted customers with jewelry purchases and financing options.
- Maintained inventory displays and merchandise organization.
- Processed sales transactions and customer service requests.
