Compliance Specialists - National Indian Council on Aging, Inc. (NICOA) (03/2025 – Present)
- Keeping accurate records of compliance activities, training, and investigations
- To support accurate records and ensure compliance with procedures
- Often work independently but also collaborate with other departments
- Processed payroll for a specific number of employees, noting achievements in accuracy and discrepancy resolution time.
- Correctly and efficiently transfer data from physical timesheets to online software
- Communicate with participants and program managers about their timesheet regarding missed time punches and any corrections that need to be made
- Effectively communicate with employees at all levels
- Tracking and reporting on compliance metrics, identifying areas of noncompliance, and recommending improvements
- Properly and correctly updating participants training status and any changes that program managers request
- Verify all documents given to compliance before updating and inputting into the software system
- Process all documents sent to compliance within a prompt manner
Data Entry-TEKsystems Global Services (06/2023 – 09/2024)
State of NM- PHE Unwinding project. Helping the Income Support Division to update New Mexican's Medicaid benefits
- Input client info correctly from electronic forms or dropped off forms submitted by client
- Efficiently complete certain number of cases by the end of the day
- Calculate income from paychecks and other income sources
- Made outbound calls to clients to get information that is missing or questionable
- Received inbound calls to assist clients with their case
- Microsoft Office applications used were Outlook for emails and meetings. Excel was used for keeping track of all the cases I worked and make note of what was done to them. I used Word for taking notes and drafting duties that needed to be done.
Customer Relations/Receptionist-Rich Ford (03/2022 – 12/2022)
- Take inbound calls related to the vehicles online or in the parking lot
- Reach out to customers through the phone and online regarding vehicles they inquired about
- Create detailed data sheets for every customer that inquired about a vehicle
- Multitasking by being on the phone with the customer and entering their information into the computer
- Create through notes regarding what was discussed with the customer and what was discussed with the sales associate
- Microsoft Office applications used were Outlook for emails and meetings. I used Excel for keeping track of all of the clients that I spoke to regarding vehicle of interest, if they had a trade in, if an appointment was made for them to step in and personal info such as phone number and email address. PowerPoint was also used when we had to do end of month presentations to show reports such as our calls, appointments and inquiries for certain vehicles.
Receptionists/ Phlebotomists /Assistant Manager- Southwest Labs LLC (01/2020 – 03/2022)
- Started off as front of the office answering the phone, making appointments, checking in & out patients
- Correctly input patient's and insurance information into the system
- Made records of all the clinic's, direct to consumer and employers to get billed properly
- Develop and implement new procedures for the collection site.
- Address patients' issues when they arise and handle them properly
- Manage employees and properly train newly hired employees
- Complete daily, weekly and monthly reports
- Oversee inventory and supplies and order when needed
- Make sure all of the tests being performed and proper collection procedures are up to date in our lad binders.
- Properly perform all specimen collections (blood, saliva, mucus, and urine) and all waived testing that the company offers.
- Was accountable for 4-5 employees
- Microsoft Office applications used were Outlook for emails and setting up meetings. Excel was used for keeping track of results we sent out to each patient and how the result was sent either by an encrypted email or a verified phone call. Word was used for making duty sheets and policy and procedures for employees and flyers for patients.
- Perform quality control on all of the test performed in the collection site
Insurance Agent- National Insurance (06/2017 – 08/2019)
- Confer with new and existing customers in person and over the phone.
- Process insurance quotes to create insurance policies
- Amend insurance policies by the request of the policy holder
- Properly enter customer and vehicle information in to the system
- Assist customers with insurance claims and process vehicle pictures to send to adjuster
- Process payments as well help with the daily cash deposits and drop them off at the bank
Front Office receptionist at Prevention Therapeutics (02/2017 – 06/2017)
- Answer the phone in a timely manner, schedule appointments and answer questions.
- Checking in and out patients and charge or bill them for the service provided.
- Help stock office and medicine supplies.
- Help with records such as update patient demographics and health information
- Assist with cleaning the around the office.
