Central Quoting Sales Specialist – Flooring - Lowe's Home Improvement - Remote
(2023-06)
- Prepare accurate installation quotes by analyzing customer measurements, installer documentation, and project specifications to identify discrepancies, installation concerns, scheduling conflicts, and potential quality issues prior to order completion.
- Verify compliance with Lowe's installation standards and operational procedures.
- Coordinate with customers, installers, stores, and vendors to resolve complex project issues and ensure successful execution.
- Manage multiple customer projects simultaneously while consistently meeting quality and productivity expectations.
- Communicate recommendations clearly and professionally to customers by using project information and detailed notes from the installers and manufacturers.
- Utilize multiple Lowe's systems simultaneously while maintaining accuracy in a fast-paced remote environment.
- Collaborate with team members to improve workflow consistency.
- Exercise sound judgment when resolving customer concerns while maintaining data accuracy and confidentiality.
Softlines Sales Supervisor - Kohl's
(2021-03 - 2023-06)
- Supervised daily workflows while ensuring merchandising, replenishment, and customer service standards were achieved.
- Trained and coached associates on operational procedures, compliance expectations, and company best practices.
- Observed employee performance, documented opportunities for improvement, and partnered with store leadership to implement coaching plans.
- Coordinated priorities across multiple work areas while ensuring deadlines and objectives were met.
- Maintained accurate merchandising standards, signage, and inventory presentation.
Department Supervisor - Lowe's Home Improvement
(2016-08 - 2021-02)
- Supervised multiple departments while ensuring compliance with company policies, and procedures, and safety standards.
- Analyzed operational information and business trends to improve merchandising execution and department performance.
- Delegated assignments, monitored workflow, and held associates accountable for completing operational objectives.
- Conducted routine observations to ensure safe equipment operation and adherence to Lowe's policies.
- Investigated inventory concerns, customer issues, and operational challenges while partnering with cross-functional teams to resolve them.
- Coordinated with specialists, installers, contractors, and vendors to support accurate project execution and customer satisfaction.
- Trained and developed associates on policies and procedures, customer service expectations, and process improvements.
- Served as Workshop Clinic Captain, planning and coordinating weekly educational events.
Sales Specialist - Lowe's Home Improvement
(2014-03 - 2016-08)
- Coordinated residential and commercial installation projects from contract completion through final installation.
- Reviewed project details to ensure installation readiness, product availability, and order accuracy.
- Worked collaboratively with installers, vendors, and customers to resolve issues impacting project timelines.
- Monitored installation progress and proactively addressed concerns to improve customer satisfaction.
- Built lasting relationships by providing consultative recommendations based on customer needs and project requirements.
- Assisted with delivery coordination, staging materials, and contractor support for large-scale purchases.
Customer Service Associate - Lowe's Home Improvement
(2011-02 - 2014-03)
- Delivered exceptional customer support.
- Assisted specialists by maintaining accurate merchandise presentation and supporting operational needs across departments.
- Collaborated with vendors to ensure product displays and inventory accuracy.
- Cross-trained throughout multiple departments to improve coverage and customer service.
- Trained new associates on company procedures, customer service expectations, and best practices.
- Operated power equipment safely while following company safety standards.
Head Cashier - Lowe's Home Improvement
(2007-02 - 2011-02)
- Supervised front-end operations.
- Trained and mentored new cashiers on POS systems, company procedures, credit programs, and fraud prevention.
- Resolved escalated customer concerns using sound judgment and effective problem-solving.
- Verified tax-exempt documentation and maintained compliance with company policies.
- Processed financial transactions accurately while safeguarding confidential customer information.
- Supported staffing needs through scheduling flexibility and coordination during peak business periods.
Stockroom Manager - Bath & Body Works
(2006-03 - 2007-02)
- Managed inventory, shipping, receiving, and replenishment activities.
- Conducted inventory audits and verified inventory accuracy.
- Reviewed sales information to anticipate replenishment needs and optimize inventory levels.
- Maintained an organized stockroom in order to improve efficiency and product availability.
Retail Sales Associate - Gaylord Opryland Resort
(2004-06 - 2006-03)
- Delivered exceptional customer service in a high-volume hospitality environment in order to assist guests by providing information and resolving questions.
- Maintained accurate cash handling procedures and opening/closing responsibilities.
- Supported merchandising standards and inventory presentation.
