Stephanie Sanchez

Detail-oriented and compassionate Legal Assistant and Personal Injury Case Manager with hands-on experience supporting attorneys, coordinating medical treatment, and managing client communication through all phases of a California, Nevada and Texas personal injury claim. Strong background in high-volume, client-facing environments with over 3 years of retail experience, bringing exceptional communication, multitasking, and problem-solving skills. Adept at balancing empathy with efficiency, while maintaining detailed records and ensuring clients feel supported throughout the legal process.

Legal Assistant / Personal Injury Case Manager - McNally Law Office - Pasadena, CA

(2022-08)

• Manage 150+ active personal injury cases from initial intake through settlement, maintaining accurate case information and ensuring timely follow-up.
• Schedule and track client medical appointments, therapy, diagnostics, and specialist visits
• Support personal injury matters involving California, Texas, and Nevada cases, coordinating case administration and documentation across multiple jurisdictions
• Obtain and organize medical records, bills, police reports, and insurance documents
• Draft demand letters and assist attorneys in preparing settlement packages
• Conducted initial client intakes and gathered essential accident and insurance information
• Prepared documentation for attorney review and filed records in accordance with HIPAA

Sales Associate | Keyholder - Papaya Clothing - Culver City, CA

(2021-04 - 2022-02)

• Handled high-volume customer service issues with professionalism, including disputes, refunds, and escalations—skills directly applicable to client case management
• Trained and supervised junior team members, ensuring compliance with company policies
• Maintained detailed transaction records, managed daily cash reports, and assisted with loss prevention protocols
• Recognized for excellent conflict resolution and ability to de-escalate tense customer interactions

Overnight Stocker - Walmart - Pico Rivera, CA

(2022-02 - 2023-04)

• Unloaded freight and stocked shelves with accuracy and speed during non-operational hours
• Maintained proper rotation of goods using FIFO principles to ensure product freshness
• Worked independently and as part of a team to meet nightly restocking deadlines
• Monitored and reported inventory levels and potential stock shortages to department leads
• Ensured clean and safe aisles by removing debris, organizing shelves, and managing cardboard disposal
• Used pallet jacks and other equipment to transport heavy goods safely