Contract Manager - Sceptre Security
(2025-01)
- Draft, review, and negotiate a wide range of contracts (e.g., vendor, client, service, and partnership agreements)
- Ensure all contracts comply with legal regulations, internal policies, and risk management standards
- Manage the full contract life cycle including renewals
Transportation Logistics Manager - DXpress Logistics
(2024-07 - 2025-01)
- Managed cross-border logistics operations between Mexico and the U.S., coordinating with major clients such as Tesla, Nissan, and Penske to ensure timely and secure freight delivery.
- Oversaw trailer tracking and border crossing procedures, ensuring compliance with customs regulations and reducing delays at the U.S.-Mexico border.
- Maintained direct communication with U.S.-based customers, providing updates, resolving issues, and ensuring high levels of satisfaction and service.
- Acted as a bilingual liaison between Mexican operations and U.S. partners, ensuring seamless coordination and clear communication across teams.
- Built and maintained strong relationships with customers, customs brokers, and transportation providers to support business goals.
Customer Care and Sales Specialist - The Home Depot
(2024-01 - 2024-07)
- Provided bilingual customer service and sales support to U.S.-based customers and store associates via phone, assisting with orders.
- Handled high volumes of inbound calls in both English and Spanish, delivering professional and efficient service during extended support sessions.
- Tracked customer orders and deliveries using internal systems, proactively resolving issues such as delays, lost packages, and incorrect shipments.
HRIS and Data Management - Aztek Technologies
(2021-11 - 2023-12)
- Assisted in recruitment processes, including job posting, candidate screening, interview scheduling, and onboarding coordination.
- Partnered with department managers to assess hiring needs and support workforce planning.
- Coordinated payroll processing and employee benefits administration in collaboration with the finance department.
- Monitored vacation balances, leave of absence requests, and benefit enrollments in accordance with local labor laws.
- Recruited top bilingual talent for client companies across various industries, ensuring each candidate met job requirements and demonstrated strong English and Spanish communication skills.
- Conducted detailed interviews in both English and Spanish to assess language fluency, technical knowledge, and cultural fit.
- Provided coaching and interview preparation to candidates, helping them succeed in client interviews and improve professional presentation.
- Designed and implemented sourcing strategies to attract high-quality candidates through job boards, social media, referrals, and outreach campaigns.
- Collaborated with hiring managers and internal teams to understand workforce needs, streamline hiring processes, and meet recruitment targets.
- Tracked recruitment metrics, such as time-to-fill and quality of hire, and adjusted sourcing tactics to continuously improve results.
- Maintained strong pipelines of qualified candidates and ensured positive candidate experience from initial contact through onboarding.
- Managed day-to-day HR operations, including personnel records, data updates, benefits administration, payroll coordination, and compliance with internal policies.
- Manage job postings and candidate sourcing.
- Conduct interviews and coordinate with hiring managers.
- Assist in setting goals and KPIs.
- Support regular performance reviews and evaluations.
- Help implement strategies for improving employee performance.
Bilingual Recruiter - Jinzai Bilingual Recruiter
(2019-01 - 2021-04)
- Recruited top bilingual talent for client companies across various industries, ensuring each candidate met job requirements and demonstrated strong English and Spanish communication skills.
- Conducted detailed interviews in both English and Spanish to assess language fluency, technical knowledge, and cultural fit.
- Provided coaching and interview preparation to candidates, helping them succeed in client interviews and improve professional presentation.
- Designed and implemented sourcing strategies to attract high-quality candidates through job boards, social media, referrals, and outreach campaigns.
- Collaborated with hiring managers and internal teams to understand workforce needs, streamline hiring processes, and meet recruitment targets.
- Tracked recruitment metrics, such as time-to-fill and quality of hire, and adjusted sourcing tactics to continuously improve results.
- Maintained strong pipelines of qualified candidates and ensured positive candidate experience from initial contact through onboarding.
Human Resources (intern) - Softtek
(2018-02 - 2019-01)
- Managed day-to-day HR operations, including personnel records, data updates, benefits administration, payroll coordination, and compliance with internal policies.
- Manage job postings and candidate sourcing.
- Conduct interviews and coordinate with hiring managers.
- Assist in setting goals and KPIs.
- Support regular performance reviews and evaluations.
- Help implement strategies for improving employee performance.
Sales Representative - Comcast
(2017-08 - 2018-02)
- Promoted and sold products/services to new and existing customers through effective communication, relationship-building, and in-depth product knowledge.
- Identified client needs and provided tailored solutions to drive customer satisfaction and long-term retention.
- Consistently met or exceeded monthly and quarterly sales targets, contributing to team revenue goals and overall business growth.
- Conducted cold calls, scheduled meetings, and followed up with leads to maintain a robust sales pipeline.
Customer Service Representative - Comcast
(2017-01 - 2017-08)
- Provided exceptional support to customers via phone, email, chat, and in-person by addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Handled a high volume of customer interactions with professionalism, patience, and empathy while maintaining quality and efficiency standards.
- Resolved product or service complaints by identifying the problem, explaining solutions, and following up to ensure resolution.
- Maintained accurate records of customer interactions and transactions using CRM or ticketing systems (e.g., Zendesk, Salesforce).
