Stephanie Singletary

Dynamic and results-driven healthcare professional with 20+ years of combined expertise in diagnostic laboratory medicine and medical device support. As a Siemens Healthcare Technical Application Specialist for 4+ years, delivered high-impact customer education, technical presentations, and territory-wide sales support across New Jersey. Proven track record in quality assurance management, root cause analysis, regulatory compliance, and multi-site instrumentation implementation.

Adept at translating complex technical information into actionable solutions for clinical and commercial audiences. Recognized for critical thinking, cross-functional collaboration, and the ability to thrive in fast-paced, high-stakes environments. Core technical proficiencies include MS Office, SAP, FDA Regulations, and CDC guidelines.

Clinical/Medical Laboratory Scientist, Chemistry - Medemerge Urgent Care - Greenbrook, NJ

(2019-03)

Part-Time / Per Diem

• Prioritize, process, and perform clinical testing in accordance with established laboratory standard policies and procedures.
• Interpret and report results with accuracy and integrity, including routine and complex troubleshooting of questionable orders and results.

Generalist Clinical Laboratory Scientist - Chilton Medical Center - Pompton Plains, NJ

(2018-01 - 2019-03)

Per Diem, Day Shift

• Prioritized, processed, and performed clinical testing following standard operating procedures (SOPs) established by the laboratory.
• Assessed accuracy and validity of test results by applying knowledge of relevant scientific principles; identified probable cause for irregular and atypical findings.
• Troubleshot instruments and resolved technical problems; documented corrective actions and escalated issues to laboratory supervisors and medical device representatives.
• Managed daily and monthly Quality Assurance and quality control compliance for the chemistry department in accordance with laboratory regulatory agencies.
• Documented all quality control activities, instrument calibrations, and maintenance performed.
• Conducted root cause analysis for daily QA issues with timed resolution.
• Revised and edited chemistry department standard operating procedures.

Technical Application Specialist - Siemens Healthcare Diagnostics - New Jersey

(2013-04 - 2017-11)

• Provided remote and on-site customer support for initial instrument installation and ongoing Knowledge Management database support.
• Performed data analysis to support problem-solving and performance optimization.
• Documented all customer communications in SAP, including complaints, product and instrument investigations, resolutions, and training records.
• Managed new and existing customer accounts with performance-driven diagnostic solutions; represented the remote Technical Support team to ensure product performance and serviceability.
• Delivered customer and employee training on processes, procedures, and instrumentation.
• Led project management for new instrumentation implementations across multiple accounts; coordinated internal and external departments to meet project timelines and customer expectations.
• Conducted live instrumentation demonstrations and developed site-specific training outlines for customer demos.

Clinical Laboratory Scientist, Chemistry - Penn State Hershey Medical Center - Hershey, PA

(2012 - 2013)

Night Shift

• Prioritized, processed, and performed clinical testing in accordance with established laboratory standard policies and procedures.
• Interpreted and reported results in a timely manner, including routine and complex troubleshooting of questionable orders and results.

Clinical Laboratory Scientist, Generalist - Baton Rouge General Hospital - Baton Rouge, LA

(2006 - 2012)

Night Shift Lead

• Conducted laboratory procedures used in the diagnosis, treatment, and prevention of diseases.
• Performed testing in chemistry, hematology, urinalysis, coagulation, serology, and microbiology.
• Analyzed blood bank samples for type and screen, cross-matching, and antibody identification.
• As Night Shift Lead, resolved complex clinical and instrumentation problems across all laboratory areas.
• Performed and documented scheduled quality control procedures; reviewed QC data, performed troubleshooting and corrective action, and maintained comprehensive records.
• Prepared reports and documented non-conformance incidents.
• Completed train-the-trainer certification for Stago STA-R Evolution and subsequently trained 20 laboratory employees.

Bachelor of Science - Clinical Laboratory Science - Our Lady of the Lake College (2005-06 - 2006-12)

Associate of Science - Medical Laboratory Technology - Our Lady of the Lake College (2002-09 - 2005-06)