Stephanie T. Wright

Results-driven healthcare administrative professional with extensive experience in medical billing, claims resolution, and patient account management. Proven track record streamlining claims processes - resolving 90+ complex claims/authorizations monthly and improving billing accuracy by 85% - with expertise in EPIC, Athena, Allscripts, GECB, Soarian, and CPT/ICD-10 coding. Strong analytical and organizational skills, quick learner, and dependable team player who consistently delivers accurate, timely claims submissions and exceptional patient service under pressure.

Associate Patient Account Representative - SY ORTHOPAEDIC ASSC. GREAT NECK - NEW HYDE PARK, NEW YORK

(2019-11 - 2026-06)

Worker's Comp/No Fault Dept. (Remote)

• Submit authorizations (MG2, C4) for PT, OT, surgery, MRI/CT, EMG, DME, medications, injections and PRP to carriers and WCB in accordance with WCB medical guidelines using Allscripts, TouchWorks, Athena, GECB, Soarian and EPIC.
• Collaborate with 25 Ortho/PMR providers across regions to correct billing issues and streamline claims-edit processes; resolved 90+ complex claims per month, improving billing accuracy by 85%.
• Provide charge-entry guidance and manage claims processing, pre-authorizations/referrals, appeals and claim rejections to ensure timely, accurate submissions.
• Ensure daily claim submissions with proactive follow-up to maintain rapid claim resolution and minimize denials.
• Independently manage heavy workloads while exercising sound judgment and maintaining high attention to detail.

Practice Secretarial Associate - SY ORTHOPAEDIC ASSC. GREAT NECK/NORTHWELL HEALTH - GREAT NECK/GLEN COVE, NEW YORK

(2018-02 - 2020-01)

• Welcome patients and managed front desk duties while ensuring strict HIPAA compliance and accurate medical record handling
• Verified referrals and insurance benefits (Medicaid/Medicare/HMO/PPO), explain coverage and estimate patients cost for procedures to improve financial transparency.
• Prepared charts and consents for new and pre-op patients, collected co-payments, and coordinate scheduling, re-scheduling and pre/post op appointments for three providers.
• Placed outbound calls to confirm appointments and follow up on referrals and paperwork, improving appointment adherence and clinic efficiency.

Office Manager - VETPORT ANIMAL HOSPITAL - JAMAICA, NEW YORK

(2013-02 - 2017-01)

• Recruited, trained and supervised permanent and seasonal staff; developed and implanted policies and standard operating procedures.
• Managed daily business operations including budgeting, cost control, payroll support and basic accounting
• Delivered personalized client service to maintain high satisfaction and repeat business.

Receptionist - VETPORT ANIMAL HOSPITAL - JAMAICA, NEW YORK

(2007-10 - 2013-02)

• Handled boarding, admissions and discharges for a wide range of animals; processed payments and prepared health certificates for domestic and international travels
• Assisted veterinarians during procedures, administered medications (including insulin and vaccines) and supported nursing care
• Maintained hospital cleanliness and logistical operations, ensured professional client communications during check in/out and airline transfers.

Receptionist - DEPT. OF MENTAL HEALTH - NEW YORK CITY, NEW YORK

(2001-08 - 2003-10)

• Managed mail distribution, office opening/closing and filing systems; prepared and type legal documents and reports accurately and on time.
• Answered and routed multi-line phone system (average volume - 15 calls per hour) and provided front desk coverage and administrative support to staff.
• Adapted to different workflows and interacted effectively with stakeholders at organizational levels.

Bachelor Degree - Mathematic - College of Staten Island C.U.N.Y. (2005-09 - 2008-09)