PATIENT ACCESS REPRESENTATIVE at Henry Mayo Newhall Hospital (2024-04 – Present)
- Perform patient registration by collecting accurate demographic and financial information in accordance with hospital and JCAHO standards.
- Verify Insurance eligibility, including self-pay, co-payments, and prior authorization.
- Ensure patient information is accurate for billing and claims.
- Advise patients of financial assistance programs, confirm eligibility requirements are met, and verify necessary documents are completed.
- Assist patients with the application processes for financial aid and trauma programs including HPE.
- Train and mentor new staff members on patient registration procedures.
- Work collaboratively with clinical and administrative staff to ensure timely and seamless patient care.
PRIOR AUTHORIZATION COORDINATOR at Regal Medical Group (via Teksystems) (2023-05 – 2023-12)
- Reviewed and processed prior authorization requests for medical procedures; confirmed all necessary documentation and clinical information was submitted to the appropriate insurance providers.
- Managed authorization tracking systems to ensure timely follow up on the statuses of all authorization requests.
- Liaised with insurance companies, healthcare providers, and patients to obtain/clarify required information.
- Maintained comprehensive database of all authorization records in accordance with regulatory requirements.
ADMINISTRATIVE ASSISTANT at UCLA Medical Office (via OfficeWorks Staffing) (2021-06 – 2022-05)
- Supported daily operation of the office by answering phones, scheduling patient appointments, carrying out patient check in/out.
- Verified patient Insurance information and prepared patient charts for medical consultations.
- Assisted with registration processes and maintained accurate records of patient visits.
- Provided frontline customer service to all patients and visitors.
ADMINISTRATIVE ASSISTANT at Offices of Kenneth Kleinman, MD (2018-10 – 2019-03)
- Managed front office operations including answering phones, scheduling appointments, and patient check in/out.
- Confirmed insurance details and maintained patient files.
RECEPTIONIST (Temporary Position) at Vantage Oncology (2016-10 – 2017-11)
- Scheduled patient appointments and radiation treatments.
- Processed treatment referrals and authorizations.
UTILIZATION MANAGEMENT COORDINATOR at Health Net (via Kelly Services) (2014-02 – 2015-07)
- Coordinated case reviews with healthcare professionals.
- Performed notification functions for hospital and patients to properly establish treatment plan approvals.
MEDICAL ASSISTANT at Allergy and Asthma, Inc. (2012-02 – 2013-07)
- Administered allergy injections, performed skin testing, and assisted with clinical procedures.
- Ensured examination rooms were properly equipped and assisted physicians during patient assessments.
MEDICAL ASSISTANT at Offices of Dr. Kossri, MD (2009-06 – 2011-12)
- Performed routine medical tasks such as taking vital signs, preparing patients for procedures.
- Prepared and completed treatment referrals and authorizations.
MEDICAL ASSISTANT (Temporary Position) at Health Net (via Kelly Services) (2014-02 – 2015-07)
- Scheduled patient appointments and radiation treatments.
- Processed treatment referrals and authorizations.
