Stephanie Williams-Williams

Organized professional with extensive experience in front desk coordination, patient scheduling, and customer service in healthcare and education settings. Skilled in verifying insurance, managing payments, and training associates. Demonstrates strong multitasking abilities, attention to detail, and the capacity to work independently while ensuring high-quality service and operational efficiency.

Medical Administrator Assistant at ECPC Pain Specialist (2023-04 – Present)

• Implemented electronic health record (EHR) system, resulting in improved efficiency and accuracy of patient records
• Collaborated with physicians to optimize scheduling protocols, resulting in reduced patient wait times by XX%
• Ensured compliance with HIPAA regulations regarding patient privacy
• Maintained accurate records related to employee attendance
• Served as liaison between medical practitioners/staff members/patients/visitors/vendors/etc. as necessary

Front Desk Coordinator at Manual Physical Therapy (2020-02 – 2023-04)

• Answered phones and scheduled patient appointments, ensuring efficient daily operations
• Checked patients in and out, verifying insurance to streamline billing processes
• Scanned medical documents into patient charts, maintaining accurate records
• Filed documents and collected patient payments, supporting revenue cycle management

Teacher at Kiddie Kampus Daycare (2018-03 – 2020-02)

• Provided after school care, ensuring a safe and engaging environment for students
• Operated school bus, transporting children safely to and from daycare

Line Coordinator at Nomacorc LLC (2005-01 – 2017-03)

• Organized orders and ensured timely completion to meet production deadlines
• Troubleshot mechanical problems, minimizing downtime and maintaining workflow
• Trained associates on procedures, improving team efficiency and performance
• Checked quality of products, upholding company standards with minimal supervision

Bus Driver at Wilson County Schools (1998-08 – 2003-06)

Associate in Applied Science in Medical Office Administrative Billing and Coding – Wilson Community College (2017-01 – 2019-05)

High school diploma or GED – Fike High School (1982-08 – 1986-06)