Stephanie Wyatt

Results-driven professional with 15+ years of experience in education, counseling, customer service, and public sector operations. Demonstrated expertise in case management, data entry, records management, and client support. Proven ability to manage high-volume workloads, maintain accurate documentation, and utilize CRM and database systems.

Strong background in conflict resolution, crisis intervention, and administrative coordination. Committed to delivering quality service, improving client outcomes, and supporting organizational goals.

Long-Term Substitute Teacher - Houston Independent School District

(2023-08)

• Deliver instruction using lesson plans and digital learning platforms to support student engagement
• Maintain accurate student records, attendance, and performance tracking in compliance with district policies
• Implement classroom management and behavioral intervention strategies
• Collaborate with teachers, administrators, and support staff to ensure continuity of instruction
• Utilize organizational and time management skills to manage multiple classroom responsibilities

Customer Service Associate – Appliances (Part-Time) - Lowe's Home Improvement

(2004-03)

• Provide high-volume customer support, assisting with product selection, order processing, and issue resolution
• Process transactions, returns, and special orders using point-of-sale (POS) systems
• Maintain accurate inventory records and merchandising standards
• Build and maintain client relationships to enhance customer satisfaction and retention
• Perform cash handling, reconciliation, and reporting as Head Cashier/Cash Office support
• Demonstrate cross-functional support across multiple departments

3-1-1 Telecommunication Agent - City of Houston

(2021-02 - 2023-06)

• Managed high-volume inbound calls in a call center environment, handling customer inquiries and complaints
• Entered, updated, and tracked service requests in CRM/database systems
• Provided problem resolution and de-escalation for complex or sensitive concerns
• Coordinated with city departments to ensure timely service delivery
• Maintained accurate documentation and records for reporting and compliance

Cognitive Intervention Counselor - Gateway Foundation, Inc.

(2018-06 - 2020-01)

• Conducted client assessments and developed individualized treatment and service plans
• Delivered individual and group counseling using cognitive behavioral strategies
• Monitored client progress and updated case notes and documentation
• Maintained HIPAA-compliant records and ensured confidentiality
• Collaborated with interdisciplinary teams to support treatment goals

Instructional / Behavioral Intervention Specialist - Dekaney High School

(2007-08 - 2014)

• Implemented behavior intervention plans to improve student outcomes
• Documented incidents, progress notes, and intervention strategies
• Assisted with crisis intervention and conflict resolution
• Collaborated with educators and administrators to support student success
• Maintained structured and supportive learning environments

Family Base Specialist II - Department of Family and Protective Services

(2005-12 - 2007-08)

• Conducted assessments related to child safety, risk factors, and family stability
• Developed and implemented case plans and service coordination strategies
• Maintained detailed case documentation in compliance with state and federal regulations
• Coordinated with community resources, legal professionals, and social services
• Managed caseloads and ensured timely follow-up and reporting

Master of Arts - Counseling - Prairie View A&M University

Bachelor of Arts - Advertising Art - Prairie View A&M University