Stephany R. Woods

Administer leave of absence requests under FMLA, state regulations and company leave policies. Review and analyze leave of absence request that are not eligible for FMLA, state and/or company leaves to determine if ADA is applicable. Research and resolve Tier 2 escalations and ensure the outcomes and updates are documented and communicated timely. Review, calculate and submit payment of CVS Health PTO, vacation and sick time according to the policy.

LOA Case Manager - CVS Health - Atlanta, GA

(2026-02)

• Administer leave of absence requests under FMLA, state regulations and company leave policies.
• Review and analyze leave of absence request that are not eligible for FMLA, state and/or company leaves to determine if ADA is applicable.
• Research and resolve Tier 2 escalations and ensure the outcomes and updates are documented and communicated timely. Review, calculate and submit payment of CVS Health PTO, vacation and sick time according to the policy.
• Conduct employee outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure employee support.
• Communicate with colleagues, leaders and other key stakeholders to assist with questions on leave administration.
• Work collaboratively with members of the LOA Team to ensure compliance and putting the customer first.
• Strong commitment to customer service as exemplified by behaviors and disposition.
• Ability to work independently and as part of a team environment.
• Excellent written, verbal and listening skills to reflect a friendly and positive attitude.
• Demonstrate ability to maintain work in the strictest of confidence.
• Demonstrate ability to problem solve and apply critical thinking, including the ability to think analytically and creatively under pressure.
• Strong organizational and data entry skills with a strict attention to detail with minimal supervision.
• Ability to multi-task while consistently meeting deadlines.
• Utilize the myLeave system for leave of absence to ensure task and cases re completed according to federal and state regulations.

SR. Leave and Accommodation Specialist - Americold Logistics, LLC - Atlanta, GA

(2017-09 - 2025-06)

• Function as subject matter expert for FMLA, STD, ADA accommodations, and all other leave of absences (LOAs). Always working in alignment with Legal and HR leadership around leave policy and administration.
• Successful day-to-day support and execution of Leave of Accommodation processes in accordance with applicable laws, lead the interactive process under ADA, and make recommendations to HR Management regarding accommodations.
• Conduct and document initial intake calls with employees regarding accommodations and leave programs.
• Exhibit strong customer service, problems solving and creative thinking skills.
• Educate and guide employees on the types of leaves offered, statutorily or federally mandated to ensure awareness and understanding of the process and responsibilities on behalf of the employee.
• Process leaves and accommodation requests by engaging in an interactive dialog with the employee to better understand their needs and medical requirements.
• Document all aspects of the interaction with the employee, local HR Representative.
• Analyze essential job functions as compared to restrictions; develop recommendations for HR regarding on-the-job accommodations; collaborate with local HR and management to grant or deny an accommodation. Consult with Labor and legal counsel as necessary.
• Review and analyze employees return to work documentation and engage in the interactive process regarding return-to-work restrictions. This includes analyzing essential job functions as compared to restrictions, developing recommendations for HR and management.
• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
• Handle all information, calls and requests with the utmost professionalism and confidentiality to ensure compliance with HIPAA regulations.
• Identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusion.
• Skilled in conflict resolution and diffusing stressful situations while maintaining a professional demeanor and delivering a positive customer experience.
• Critically assess and adjust the case management plan to an employee's changing needs.
• Identify and solve problems that may arise, sometimes with limited information.
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Ensure compliance with standard work, federal/state regulations, and company policy.

Leave Coordinator - Piedmont Healthcare - Atlanta, GA

(2015-07 - 2017-09)

• Responsible for the administration of all leaves of absence, including medical, FMLA, STD, LTD, Military, and workers’ compensation. Ensures compliance with federal, state and local laws and regulations.
• Function as subject matter expert on leaves, always working in alignment with Legal and HR leadership around leave policy and administration.
• Interprets and administers leave programs and policies in accordance with the applicable federal and state laws.
• Collaborate closely with vendor on all related leave cases and claims.
• Coordinate with the appropriate vendors to ensure that Short Term Disability (STD), Long Term Disability (LTD) and Worker's Compensation (WC) benefits are approved in order for employees to be paid during the leave of absence.
• Manage entire leave process from the commencement of leave through to the return to work or termination (whichever applies).
• Research and respond to all inquiries received in the established team mailboxes. Research, resolve and respond to LOA inquiries received via telephone calls and email in accordance with current metrics, standards, defined processes and escalation paths.
• Identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusion.
• Skilled in conflict resolution and diffusing stressful situations while maintaining a professional demeanor and delivering a positive customer experience.
• Process leaves and returns from leave in PeopleSoft.
• Ensures exceptional customer experience by responding timely and accurately to leave related requests.
• Ability to work independently in a fast-paced environment with changing priorities as well as demonstrate ability to deal with confidential information.
• Provides guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR.
• Assist managers with complex leave issues involving abuse of FMLA and other leave types.
• Assists in the development, review, and implementation of new policies, programs, processes, and procedures and updates LOA toolkit forms, templates, and policies as appropriate.
• Assists in the creation and execution of training for employees, managers, & HR team members.
• Update and maintain benefit administration procedure manual.

Leave Administrator - Cox Media Group - Atlanta, GA

(2012-09 - 2015-03)

• Responsible for the administration of all leaves of absence, including medical, FMLA, STD, LTD, Military, and workers’ compensation. Ensures compliance with federal, state and local laws and regulations.
• Process HR Transactions such as Terminations, Salary Changes, Supervisor Changes, New Hires.
• Facilitate New Hire Orientation and Open Enrollment Meetings.
• Function as subject matter expert on leaves, always working in alignment with Legal and HR leadership around leave policy and administration.
• Interprets and administers leave programs and policies in accordance with the applicable federal and state laws.
• Collaborate closely with vendor on all related leave cases and claims.
• Coordinate with the appropriate vendors to ensure that Short Term Disability (STD), Long Term Disability (LTD) and Worker's Compensation (WC) benefits are approved in order for employees to be paid during the leave of absence.
• Manage entire leave process from the commencement of leave through to the return to work or termination (whichever applies).
• Provide guidance to employees on initiating and updating benefit plans (e.g., new hire enrollment and open enrollment).
• Provide guidance regarding benefit programs (e.g., plan enrollment and terminations).
• Research and respond to all inquiries received in the established team mailboxes. Research, resolve and respond to LOA inquiries received via telephone calls and email in accordance with current metrics, standards, defined processes and escalation paths.
• Identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusion.
• Skilled in conflict resolution and diffusing stressful situations while maintaining a professional demeanor and delivering a positive customer experience.
• Process leaves and returns from leave in PeopleSoft.
• Ensures exceptional customer experience by responding timely and accurately to leave related requests.
• Ability to work independently in a fast-paced environment with changing priorities as well as demonstrate ability to deal with confidential information.
• Provides guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR.
• Assist managers with complex leave issues involving abuse of FMLA and other leave types.
• Assists in the development, review, and implementation of new policies, programs, processes, and procedures and updates LOA toolkit forms, templates, and policies as appropriate.
• Assists in the creation and execution of training for employees, managers, & HR team members.

Criminal Justice - Georgia State University

Law Enforcement - Sinclair College