Stephen Akomani

Juvenile Correction Officer II at South Carolina Department of Juvenile Justice (2026-02 – Present)

Conduct regular headcounts, monitor housing units, and respond quickly to facility emergencies or conflicts.
Guide youth through mental and emotional challenges, promote positive coping skills, and help enforce individualized care plans alongside counselors and social workers.
Search for contraband, enforce facility guidelines fairly, and implement de-escalation techniques when necessary.
Prepare daily incident and progress reports, and safely escort youths to medical appointments or legal proceedings.

IT Support Technician at Walgreen Distribution Center (2023-07 – Present)

Provided daily support for end-users, resolving issues with hardware, software, and network connectivity.
Assisted with software installations, upgrades, and patch management across multiple operating systems.
Supported printer setup, peripheral troubleshooting, and system backups.
Documented technical procedures and maintained accurate logs of incidents and resolutions.
Assisted with IT projects including system migrations, security updates, and asset tagging.
Provided technical support for hardware and software issues, ensuring efficient operations within the distribution center.
Diagnosed and resolved network connectivity problems, enhancing system reliability for users.
Assisted in training staff on IT policies and procedures, improving compliance and operational efficiency.
Implemented software updates and patches, maintaining system security and performance standards.

Desktop Technician at Medspeed (2021-09 – 2022-12)

Provide Tier 1 & 2 desktop support for [X] users across multiple locations. Troubleshoot and resolve hardware/software issues for desktops, laptops, printers, and mobile devices.
Maintain and administer Active Directory accounts, passwords, and permissions.
Support Microsoft 365 applications, Outlook configuration, and email migrations.
Deploy OS images and applications using SCCM/MDT.
Document incidents and resolutions in ServiceNow, maintaining SLA compliance.
Assist with IT projects including system upgrades, security patches, and hardware rollouts.
Diagnosed and resolved hardware and software issues for desktops, ensuring minimal downtime.
Fostered a collaborative work environment through open communication channels with team members, end-users, and management to address any desktop-related concerns promptly.
Increased productivity by configuring and deploying new workstations tailored to individual user needs.
Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
Obtained and evaluated information about new systems, peripherals and software technology.
Diagnosed and troubleshot hardware, software and network issues.
Responded to customer inquiries and provided technical assistance over phone and in person.
Researched and identified solutions to technical problems.

Hardware and Software Asset Technician at Tony Computers Ltd (2010-02 – 2019-12)

Managed hardware and software assets across the organization, ensuring compliance with licensing agreements and internal policies.
Performed imaging, deployment, and configuration of desktops, laptops, and mobile devices for new hires and replacements.
Conducted regular inventory audits and maintained up-to-date asset records in the IT asset management system.
Provided first- and second-level support for hardware and software issues, escalating to
Coordinated equipment lifecycle processes, including procurement, deployment, reallocation, and decommissioning.

About