Juvenile Correction Officer II - South Carolina Department of Juvenile Justice - Columbia, South Carolina
(2026-02)
- Conduct regular headcounts, monitor housing units, and respond quickly to facility emergencies or conflicts.
- Guide youth through mental and emotional challenges, promote positive coping skills, and help enforce individualized care plans alongside counselors and social workers.
- Search for contraband, enforce facility guidelines fairly, and implement de-escalation techniques when necessary.
- Prepare daily incident and progress reports, and safely escort youths to medical appointments or legal proceedings.
IT Support Technician - Walgreen Distribution Center - Williamston, South Carolina
(2023-07)
- Provided daily support for end-users, resolving issues with hardware, software, and network connectivity.
- Assisted with software installations, upgrades, and patch management across multiple operating systems.
- Supported printer setup, peripheral troubleshooting, and system backups.
- Documented technical procedures and maintained accurate logs of incidents and resolutions.
- Assisted with IT projects including system migrations, security updates, and asset tagging.
- Provided technical support for hardware and software issues, ensuring efficient operations within the distribution center.
- Diagnosed and resolved network connectivity problems, enhancing system reliability for users.
- Assisted in training staff on IT policies and procedures, improving compliance and operational efficiency.
- Implemented software updates and patches, maintaining system security and performance standards.
Desktop Technician - Medspeed - Charlotte, North Carolina
(2021-09 - 2022)
- Provide Tier 1 & 2 desktop support for [X] users across multiple locations. Troubleshoot and resolve hardware/software issues for desktops, laptops, printers, and mobile devices.
- Maintain and administer Active Directory accounts, passwords, and permissions.
- Support Microsoft 365 applications, Outlook configuration, and email migrations.
- Deploy OS images and applications using SCCM/MDT.
- Document incidents and resolutions in ServiceNow, maintaining SLA compliance.
- Assist with IT projects including system upgrades, security patches, and hardware rollouts.
- Diagnosed and resolved hardware and software issues for desktops, ensuring minimal downtime.
- Fostered a collaborative work environment through open communication channels with team members, end-users, and management to address any desktop-related concerns promptly.
- Increased productivity by configuring and deploying new workstations tailored to individual user needs.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Hardware and Software Asset Technician - Tony Computers Ltd - Kumasi, Ghana
(2010-02 - 2019)
- Managed hardware and software assets across the organization, ensuring compliance with licensing agreements and internal policies.
- Performed imaging, deployment, and configuration of desktops, laptops, and mobile devices for new hires and replacements.
- Conducted regular inventory audits and maintained up-to-date asset records in the IT asset management system.
- Provided first- and second-level support for hardware and software issues, escalating to
- Coordinated equipment lifecycle processes, including procurement, deployment, reallocation, and decommissioning.
