Operations & Analytics Lead at Philips North America (2026-04 – Present)
- Translate transformation vision into business requirements, functional specifications, business rules, release criteria, and implementation roadmaps for AI-enabled and digital workflow initiatives.
- Map current-state capabilities, process ownership, systems, data, handoffs, failure points, and AI opportunities across Customer Master Data workflows supporting Sales, Services, Finance, Tax, Credit, IT, and Operations.
- Define solution paths that clarify what business users do, what AI or automation performs, what enterprise systems execute, and where governance or human judgment must remain.
- Design transformation intake, prioritization, decision logs, operating cadences, and executive reporting mechanisms to keep cross-functional initiatives sequenced, visible, and moving.
- Build lightweight prototypes and executive demonstrations using ChatGPT, Claude, Copilot Studio, Power Platform, Power BI, Databricks, SAP FIORI, Salesforce, and ServiceNow concepts to validate value before implementation.
- Develop KPI frameworks, measurement plans, business cases, and analytical narratives that connect operational performance, user adoption, service risk, and transformation outcomes.
- Lead stakeholder alignment and change planning without direct authority, converting competing business needs into clear decisions, tradeoffs, roles, and adoption actions.
Customer Master Data Operations Manager at Philips North America (2021-09 – 2026-03)
- Led a North American enterprise operations function and six-person team responsible for Customer Master Data service delivery, governance, SLA performance, data quality, and stakeholder experience.
- Improved On-Time Delivery from 72% to 96% by redesigning workflows, establishing operational checks, clarifying ownership, and introducing KPI-driven performance governance.
- Automated EDI, E-Store, and Appian-related master data workflows with Microsoft Power Automate, reducing turnaround time by 86% - from 14 business days to 2 - while increasing transparency across teams.
- Raised review effectiveness from 67% to 97% by developing standardized decision rules, approval governance, quality controls, and the Market Approver Rulebook.
- Built executive dashboards and operating reviews covering SLA adherence, First-Time-Right quality, throughput, workload distribution, data quality, breached cases, and emerging operational risks.
- Ran multi-stakeholder transformation initiatives across Sales, Services, Finance, Tax, Credit, Installed Base, IT, SAP, Salesforce, ServiceNow, and Master Data, aligning teams through structured problem framing, decision logs, and clear tradeoffs.
- Led change management, training, communications, and adoption for new workflows and operating models; presented recommendations, one-pagers, demos, and performance narratives to senior leaders.
Technology Consultant / Functional Analyst at Accenture Philippines (2010-11 – 2015-08)
- Delivered client-facing enterprise technology and operations work across global onshore/offshore teams, translating service requests and ambiguous production issues into functional analysis, requirements, fixes, and controlled releases.
- Facilitated stakeholder discussions, documented workflows and operating procedures, supported knowledge transitions, and coordinated testing, mock UAT, deployment, incident resolution, and post-release support within SLA-driven environments.
- Used SQL Server, stored procedures, monitoring scripts, reporting tools, and root-cause analysis to investigate complex data discrepancies, improve reporting accuracy, and reduce recurring operational failures.
- Automated an Employee Stock Purchase Plan process, reducing a three-day manual workflow to a six-hour automated operation; also developed reconciliation and monitoring routines that improved data transparency and control.
- Supported capacity planning, service metrics, executive status reporting, disaster recovery activities, and cross-region coordination across North America and APAC.
Lead Data Governance Business Analyst at Insight Global (2020-10 – 2021-02)
Defined data-quality rules, monitored compliance risk, performed root-cause analysis, and delivered leadership reporting.
Business Analyst at Latitude 36 (2019-01 – 2020-10)
Served as functional SME and business-technology liaison; analyzed access and application data with SQL and coordinated vendor remediation.
Data Analyst at Innova Solutions (2017-06 – 2018-02)
Analyzed enterprise datasets to identify operational risks, inconsistencies, and reporting gaps.
Data Analyst at New Resources Companies (2016-08 – 2017-03)
Supported enterprise data validation, operational reporting, and reconciliation activities.
