Stephen J. Stemm

IT Operations professional with 7+ years of experience supporting enterprise systems, infrastructure operations, service desk environments, and Linux-based platforms. Proven ability to monitor critical production workloads, troubleshoot complex technical issues, and resolve incidents within service level objectives. Experienced with CA AutoSys, JIL commands, ServiceNow, Linux administration, and process automation.

Holds a Master of Science in Digital Forensics & Investigation and a Bachelor of Science in Computer Information Systems

Computer Operator - Henry Ford Health System

(2021-03)

• Monitored and managed Autosys workloads, ensuring the successful execution of critical business applications and maintaining high system availability.
• Executed, monitored, CA AutoSys jobs using the Workload Automation Interface and utilized JIL commands to implement Automation Tool request.
• Analyze job failures, system alerts, and operational exceptions to prevent recurring incidents and improve overall system reliability.

Service Desk Technician - VOX Network Solutions

(2020-02 - 2020-08)

• Managed a high-volume ServiceNow ticket queue, supporting approximately 70 customer interactions daily while meeting service-level objectives.
• Diagnosed and resolved hardware, software, network, and account-related issues through remote support tools and troubleshooting techniques.
• Delivered exceptional customer service by providing timely communication, technical guidance, and issue resolution to end users.

IT Contractor - Consumers Energy

(2018-10 - 2020-02)

• Executed large-scale workstation migrations utilizing Microsoft's User State Migration Tool (USMT), ensuring successful transfer of user profiles, settings, and data.
• Collaborated with project teams and business stakeholders to ensure seamless migration experiences and minimal disruption to users

Master of Science - Digital Forensics & Investigation - Michigan State University (2024)