Stephen Koenig

Senior leader with 12+ years of progressive experience in the mortgage industry spanning loss mitigation, default servicing, and borrower resolution. Well-versed at managing delinquent portfolios, analyzing financials, and guiding effective loss mitigation strategies aligned with investor guidelines and regulatory requirements. Skilled at improving processes, managing performance, and supporting team effectiveness through coaching, training, and continuous feedback.

Experienced in ensuring compliance, streamlining workflows, and driving efficiency within a high-volume, deadline-driven environment.

Loss Mitigation Specialist III – Retention / Liquidation - Shellpoint Mortgage Servicing - Houston, TX

(2024-01)

Responsible for managing delinquent mortgage accounts and working directly with borrowers to assess financial hardship and determine appropriate loss mitigation solutions. Provide counseling to customers on options including loan modifications, repayment plans, deferments, short sales, and mortgage release alternatives. Oversee the collection and review of required documentation to ensure completeness and compliance with investor guidelines. Handle the processing of modification and liquidation applications, applying investor-specific waterfall methodologies to support approval or denial decisions and calculate repayment terms. Monitor trial payment plans for compliance, facilitate the issuance and execution of final documents, and ensure adherence to regulatory requirements and investor timelines within default servicing operations. Currently focused on liquidation-related activities while supporting retention within loss mitigation, while continuing to as needed.

Experience includes rotating between retention and liquidation functions over time.

• Supported borrower retention and foreclosure prevention efforts by guiding delinquent homeowners through appropriate loss mitigation solutions.
• Consistently achieved high performance ratings on internal quality and compliance scorecards by adhering to investor guidelines and regulatory requirements.

Loss Mitigation Specialist III – Liquidations - Shellpoint Mortgage Servicing - Houston, TX

(2020-01 - 2024-01)

Managed liquidation-focused loss mitigation activities for delinquent mortgage accounts, coordinating with homeowners, real estate agents, and title companies to facilitate resolution strategies in accordance with investor guidelines. Communicated available liquidation options and documentation requirements, while overseeing the collection and review of all submissions for completeness and compliance. Ordered property valuations and title work based on selected workout options, and evaluated title reports to identify and resolve issues impacting clear title.

Issued approval letters and counteroffers following full analysis, while maintaining adherence to regulatory requirements and timelines within default servicing operations.

• Facilitated successful liquidation outcomes by coordinating with homeowners, agents, and title companies to resolve title issues and meet investor requirements.
• Successfully advanced short sale and liquidation transactions by identifying and resolving title-related obstacles that could delay closing.

Loss Mitigation Specialist I – Mortgage Loans - Shellpoint Mortgage Servicing - Houston, TX

(2020-01 - 2020-12)

Handled early-stage loss mitigation activities for delinquent mortgage accounts, working with borrowers to assess financial hardship and review available solutions, including loan modifications, repayment plans, and liquidation alternatives. Reviewed and processed required documentation for modification requests, applying investor guidelines to support underwriting and approval or denial decisions. Calculated repayment and deferment options using investor waterfall methodologies, monitored trial payment plans for compliance, and coordinated the issuance and execution of final modification documents.

• Promoted to Loss Mitigation Specialist III – Liquidations within months of joining the organization with expanded responsibilities in liquidation workflows and decisioning.

Loss Mitigation Specialist – Mortgage Loans - Ditech Financial - Tempe, AZ

(2016-01 - 2020-01)

Supported loss mitigation efforts for delinquent mortgage accounts by working with borrowers to assess financial hardship and solutions, including loan modifications and liquidation alternatives. Processed and reviewed required documentation for modification requests, applying investor guidelines to support underwriting and approval or denial decisions. Monitored trial payment plans for compliance and coordinated the issuance, review, and execution of final modification documents.

• Built foundational experience in loss mitigation underwriting and borrower resolution that supported progression into more advanced servicing roles.

Loss Mitigation Specialist – Mortgage Loans - Ditech Financial - Tempe, AZ

(2014-01 - 2016-01)

Handled back-end collections for mortgage accounts 31 to 200+ days delinquent and worked with borrowers to bring loans current through structured payment plans. Assessed financial hardship, discussed causes of delinquency, and provided guidance on repayment and loss mitigation options while referring accounts for further action when needed.

• Consistently met or exceeded monthly performance targets, achieving collection goals in at least 90% of periods while maintaining high quality and attendance standards

Collection Specialist - Rural Metro Ambulance - Scottsdale, AZ

(2014-01 - 2014-12)

Collections Professional – Credit Cards - ARS National - Phoenix, AZ

(2013-01 - 2014-12)

Collections Professional – Credit Cards/Auto Loans - United Recovery System - Tempe, AZ

(2010-01 - 2013-12)

Collection Specialist – Student Loans - Cultural Experiences Abroad - Tempe, AZ

(2008-01 - 2009-12)

Collection Specialist – Commercial Accounts - Cookson Door Company - Phoenix, AZ

(2007-01 - 2008-12)

Accounts Receivable/Collections Manager – Commercial Accounts - Tri Rentals, Inc - Phoenix, AZ

(2006-01 - 2007-12)

Senior Credit Analyst – Commercial & Government Accounts - American Express - Phoenix, AZ

(2002-01 - 2006-12)