Crew Member at Trader Joe's (2022-04 – Present)
- Assisting customers with knowledge of products, returns, and locating items in store
- Stocking and facing inventory throughout the store
- Operating the cash register including cash, check, and gift card transactions
Customer Service Agent at Piedmont Airlines (2014-11 – 2022-03)
- Delivered superior customer service to ensure passenger satisfaction
- Managed the boarding process in a timely and effective manner
- Managed billing of customers for changes to itineraries
- Monitored radio and phone for operational changes
- Provided support for special needs customers
- Provided training to incoming class of new employees in all service agent responsibilities
Lead, Passenger Service Agent at Air Wisconsin Airline Corporation (2011-08 – 2014-10)
- Managed designated area of airport as a team leader
- Organized and delivered baggage to outbound flights
- Readied ramp for each bank of arriving aircrafts
- Prepared outgoing aircrafts in a specific amount of time
Legal Assistant at Michael R Corsello, Law Firm (2011-04 – 2011-08)
- Scanned and filed legal documents
- Organized a system to document and recycle expired files
- Conducted computer legal research
Intern, Counseling Center at Lynn University (2010-01 – 2010-05)
Peer Counseling
- Became a Certified Peer Educator to work one-on-one with students to provide advice and support
- Successfully completed coursework and 10 hours of supervised counseling to receive certification
Intern, School of Aeronautics at Lynn University (2008-07 – 2008-08)
Administrative Assistant and Customer Service
- Worked with a staff of 7, reported to Assistant Professor/Flight Instructor
- Established an inventory system in Excel for 500+ aviation products sold by the school. Alerted staff members when it was necessary to reorder products
- Compiled and maintained an extensive aviation media library of 600+ DVDs and audiotapes
- Created a comprehensive dictionary of aviation terms to help students quickly learn the terminology
- Greeted and educated potential aviation students about the benefits of the school
- Worked effectively as a member of a team to provide services to existing students and their parents
Sales Associate, Department Lead at Old Navy (2006-04 – 2008-03)
Customer Service
- Worked with a team of 10 on a shift. Reported to the Store Manager
- Confidently assisted 30+ customers per shift. Quickly learned the inventory and kept current with changeover to direct customers toward the desired items
- Recognized repeat customers and pointed out merchandise similar to prior purchases to encourage cross sales
- As a lead team member, maintained inventory in a 3K sq. ft. store
