Academic Records Specialist - St Petersburg College - Clearwater, FL
- Evaluate incoming transcripts and determine transferability of courses.
- Support students and advisors by providing accurate information related to transcripts and graduation eligibility.
- Maintain and update student academic records in PeopleSoft and TES systems.
- Assist the Graduation Team in preparing for commencement and certifying student records.
- Ensure accuracy and compliance in filing, recordkeeping, and data entry.
Operations Tech Analyst - St. Petersburg College - Clearwater, FL
(2022-10 - 2023-10)
- Oversaw PeopleSoft batch operations, troubleshooting system conflicts and optimizing 24/7 processing schedules.
- Coordinated and tested system updates, third-party integrations, and data file transfers (sFTP).
- Identified and resolved system performance issues impacting student-facing processes.
- Authored documentation and trained staff on operational workflows and system changes.
Information Technology Specialist - St. Petersburg College - Clearwater, FL
(2022-01 - 2023-10)
- Liaised between end users and technical teams to resolve SIS issues and maintain system integrity.
- Used SQL and PeopleSoft query tools to support reporting and data analysis.
- Developed training materials and delivered support to improve user adoption and system usage.
- Participated in system configuration, testing, and rollout of new software bundles.
Technology Support Specialist - St. Petersburg College - Clearwater, FL
(2020-03 - 2022-01)
- Delivered Level 2 support for faculty, staff, and students, using tools like MS Service Manager and Skype for Business.
- Trained end users on software/hardware and promoted independent problem-solving skills.
- Identified knowledge gaps and escalated issues as needed to ensure timely resolution.
OPS Employee / Federal Work Study - St. Petersburg College - Clearwater, FL
(2018 - 2020)
- Supported front-line student services including FAFSA assistance, application guidance, and event coordination.
- Supervised testing center and assisted with campus tours and outreach.
Retail Optical Management Roles - Various Locations - FL & MD
(2006 - 2018)
- Managed daily operations, staff schedules, insurance processing, and customer service in high-volume optical retail settings.
- Consistently promoted to leadership roles based on strong organizational skills and customer relations.
