Account Executive - Rotech Healthcare - Southwest region
(2024-06)
- Serve as primary point of contact for 50+ healthcare providers and referral partners across the Southwest region
- Process and track an average of 75 customer orders weekly from intake through final delivery
- Reduced order processing errors by 30% through improved documentation and cross-team communication
- Collaborate with operations, billing, and delivery teams to resolve service issues within 24-48 hours
- Maintain 95% customer satisfaction rating based on quarterly provider feedback surveys
- Ensure HIPAA compliance while managing sensitive patient information in CRM systems
Sales Director - Our Angel Home Health Care
(2012-01 - 2024-05)
- Managed provider relationships and coordinated services for a patient base of 200+ active clients
- Streamlined referral intake process, reducing average processing time from 5 days to 2 days
- Resolved escalated customer concerns with a 92% first-contact resolution rate
- Trained and supervised team of 6 customer service representatives on compliance and quality standards
- Implemented documentation improvements that decreased billing disputes by 40%
- Built lasting relationships with hospital discharge planners and case managers across 15+ facilities
Sales Director - New Mission Home Care
(2009-01 - 2012-12)
- Supported 80+ provider accounts with service coordination and ongoing account management
- Handled high-volume service inquiries while maintaining 98% on-time delivery rate
- Partnered with clinical and operations teams to ensure accurate and timely service delivery
- Developed provider education materials that reduced common order errors by 25%
Sales Manager - Nurses Care Services
(2007-01 - 2009-12)
- Coordinated services for physicians and case managers across multiple healthcare facilities
- Managed complex documentation requirements and ensured accuracy for insurance reimbursement
- Maintained strong working relationships with clinical staff to improve service quality
Sales Representative - Cloudview Services - West Texas
(2002-01 - 2007-12)
- Provided product education and order support to physician offices throughout West Texas
- Maintained detailed customer records and tracked order fulfillment metrics
- Consistently met or exceeded monthly customer retention goals
Pharmacy Manager / Store Manager - Walgreens
(1988-01 - 2002-12)
- Managed high-volume pharmacy operations serving 300+ customers daily
- Ensured strict compliance with HIPAA, DEA regulations, and company policies
- Led team of 12 pharmacy and retail staff, including hiring, training, and scheduling
- Maintained 99% prescription accuracy rate through quality control processes
- Resolved customer concerns and service issues with a focus on building long-term trust
- Managed inventory, ordering, and vendor relationships to minimize stockouts
