General Sales Manager at Nucar Volkswagen (2023-12 – 2026-01)
- Recruiting & hiring sales staff.
- Setting effective goals & implementing plans for the team to meet said goals.
- Coaching sales staff on best practices to improve performance, close deals, meet or exceed sales goals, maintain high levels of customer service, increase retention & capture repeat car sales.
- Forecasting & tracking monthly, quarterly & yearly sales to maximize gross profits.
- Oversight of daily activities within dealership & maintain a high level of morale.
- Accurate record keeping of existing & prospective customers to effectively guide sales processes.
- Work with BDC to capture leads and prospective clients.
- Responsible for purchasing used vehicles at auction for retail sale.
- Corporate sales training company wide.
General Sales Manager at Audi Nashua (2022-04 – 2023-11)
- Responsibilities referenced-above.
General Sales Manager at Mercedes-Benz of Westwood (2019-01 – 2022-12)
- Responsibilities referenced-above.
Sales Manager at Mercedes-Benz of Westwood (2013-01 – 2019-12)
- Oversight of a sales team.
- Set sales goals and track progress, lead & motivate the team to exceed goals/quotas.
- Coach the team on best practices for closing deals.
- Forecast sales for upcoming quarters.
- Manage customer inquiries and resolve issues.
- Coordinate sales meetings with staff.
- Develop & manage a system to track prospective buyers and retain existing customers.
- Strong focus on customer satisfaction.
- Generate and analyze reports for dealership management.
General Sales Manager at IRA Toyota (2008-01 – 2013-12)
- Responsibilities referenced-above
Sales Manager at IRA Toyota (2002-01 – 2008-12)
- Daily training on sales processes.
- CSI
- Gross profit
- Unit volume
- Desking deals
- Resolving customer issues.
Used Car Manager at IRA Toyota (1999-01 – 2002-12)
- Motivating & counseling performance of all used vehicle sales employees.
- Preparing an annual operating budget for the used vehicle sales department.
- Understanding & staying current with state & local regulations affecting used vehicle sales.
- Managing & assisting individual sales people in setting aggressive & realistic monthly sales goals while supporting them in meeting those goals.
- Ensuring proper follow-up with buyers and potential buyers by developing, implementing & monitoring a prospecting & sales control system.
- Maintaining used vehicle inventory.
- Tracking of buyers & lost sales as well as dealership sales history.
- Planning & implementing the display of inventory, conducting inventory & ensuring that repairs are performed within the dealership's cost and time limits.
- Managing & approving paperwork, delivery, & profits associated with auction purchases or sales.
- Working with the GSM & New Car Manager to keep communication and inventory clear and concise.
