Steven Beckford

Detail-oriented Data Operations and AI Training Specialist with experience supporting business operations, CRM data management, and recordkeeping alongside AI model evaluation, data annotation, and quality assurance review. Skilled in Microsoft Excel, Google Workspace, and CRM platforms for accurate data entry, inventory tracking, and documentation. Experienced in AI output evaluation, prompt testing, transcript QA, and content classification, with a strong record of maintaining accuracy and consistency across high-volume remote workflows.

Reliable independent contributor known for process improvement, attention to detail, and dependable task management in remote environments.

Business Operations Support Specialist - Dryer Vent Cleaning Services Company / Senior Home Modification Services Company

• Managed customer information, CRM records, spreadsheets, and administrative documentation to support daily business operations across two service-based companies.
• Maintained accurate digital records using CRM systems, Microsoft Excel, and business management tools, ensuring consistency across scheduling, service, and customer data.
• Supported customer acquisition workflows, appointment scheduling, and operational tracking to help maintain smooth day-to-day business function.
• Tracked inventory, supplier information, and purchasing records, and maintained organized documentation for procurement and vendor management.
• Reviewed business data and records for accuracy and consistency, identifying and correcting discrepancies to support reliable reporting.
• Assisted with backend workflow improvements and process organization, contributing to more efficient daily operations.

AI Training & Data Quality Specialist - Remote / Independent Contract - Remote

• Evaluated AI-generated responses for accuracy, relevance, and instruction-following, delivering structured feedback used to improve model performance.
• Performed data annotation and classification across text, image, video, and audio datasets, supporting AI training and model development pipelines.
• Conducted quality assurance reviews of AI outputs, identifying data issues and inconsistencies for correction prior to model use.
• Reviewed transcripts for accuracy and quality, supporting reliable transcription datasets for downstream AI use.
• Evaluated text-to-speech (TTS) and audio outputs for pronunciation, naturalness, and overall quality.
• Tested prompts and reviewed AI-generated content, providing feedback that supported model ranking and refinement.

Assistant Kitchen Manager - Hot Spot Jamaican American Cuisine - Albany, NY

(2017)

• Support daily operations and maintain accurate records while managing inventory tracking and vendor invoices.
• Handle customer service and operational documentation to ensure smooth day-to-day service.

Construction Labourer - Hot Spot Construction Company - Albany, NY

(2016 - 2019)

• Supported residential renovation projects, managing materials and equipment organization on active job sites.
• Followed safety procedures and completed assigned tasks accurately and on schedule.

Lawn Care Technician - TruGreen - Albany, NY

(2019 - 2019)

• Maintained service records and documented customer information to support accurate scheduling and service history.
• Managed routes, equipment, and service documentation across multiple daily appointments.

Coursework toward Business Degree - Entrepreneurship & Marketing Management - SUNY Adirondack — State University of New York

Regents Diploma - Schenectady High School