Customer Service & Maintenance Professional
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More than thirty years of management experience focused on improving Customer Service, including 5 years managing Call Center operations. Consistently promoted to take on more responsibility. Established a highly successful multi-million-dollar Business Unit with new product offers.
Worked closely with Logistics to establish stock level management and with Finance and Sales Administration for invoicing and quoting processes, pricing issues, profit analysis, as well as managing orders and delivery. Managed an international team for large-scale CAM installations. Experienced with Trade Show management, coordination, and set-up.
Trained in computer repair. Ran my own business doing home improvement and repair.
Background in plant maintenance, including electrical, air, plumbing, carpentry, hydraulics, machine installation and repair. Managed building maintenance, housekeeping and property maintenance for a senior living facility.
I have had varying experience which gives me a well-rounded approach to provide the best service possible. My experience ranges from Service Writer and Customer Service for automotive repair industry.
Director for senior living. CSR, sales and implementaion focused around Cisco installations and products. Several rolls in around large-scal Computer Aided Manufacturing and Design: Installation, Maintenance, Service Agreements, Technical Manager, Service Manager, Call Center Manager, Busines Unit Developer and Manager.
Ran my own Home Renovation and Repair business: Proficient in carpentry, electrical, plumbing and finish work. Trained in computer technology and repair.
Worked and trained in plant maintenace and repair: conveyor lines, production equipment, machine fabrication, welding, electrical and plumbing. Early warehousing experience and licensed fork lift operator.
Formal education at Total Technical Institute for Computer Technology. I have had various training classes for electrical and trouble shooting. I've also had sales training from Sandler.
