Independent Contractor — Residential Services at Self-Employed (2021-01 – Present)
- Maintained an active client base through word-of-mouth referrals, demonstrating the ability to build trust and sustain relationships in a community setting — a core skill in patient navigation and retention work.
- Managed all scheduling, client communication, and follow-through independently, consistently meeting commitments and adapting to client needs in real time.
- Developed strong listening and problem-solving skills through direct, ongoing interaction with diverse residential clients — including elderly individuals and households navigating financial constraints.
- Consistently identified unmet needs beyond the immediate service request and connected clients with additional resources or solutions — mirroring the outreach and navigation functions of a CHW.
Owner & Lead Technician — Complete Computers and Builds at Self-Employed (2019-01 – 2021-01)
- Founded and operated an independent service business, managing all client intake, needs assessment, service delivery, and follow-up — directly paralleling the case coordination functions of a CHW.
- Built a client base by establishing rapport with individuals who often came in frustrated or without technical literacy, translating complex issues into plain language and restoring confidence.
- Handled sensitive client data and personal information with discretion, reinforcing habits of confidentiality and professional conduct essential in healthcare settings.
Lead Computer Technician at Pro Computers (2008-01 – 2015-01)
- Led a team of technicians and trained new staff on both technical procedures and customer service standards — developing supervisory communication skills applicable to peer leadership roles.
- Served as the primary point of contact for complex or escalated client situations, consistently de-escalating concerns and maintaining trust through transparent, patient communication.
- Implemented streamlined intake and service processes that improved response times and client satisfaction — demonstrating systems thinking and process orientation valued in care coordination.
Electrician at Chaney's Electric (2005-01 – 2008-01)
- Operated within a structured, compliance-driven environment requiring strict adherence to safety codes and documentation standards — skills that transfer directly to HIPAA-regulated healthcare settings.
- Collaborated with multi-trade crews on residential, commercial, and industrial projects, demonstrating adaptability and professional conduct across varied work environments.
