Manager of Operations Services at KFC US / YUM! (2025-05 – Present)
- Led Ops Services team in executing high-impact product launches, driving measurable improvements in systemwide restaurant performance and operational efficiency.
- Championed compliance excellence by leading third-party audits and standardizing Digital Success Routines to ensure consistent operational standards.
- Collaborated cross-functionally to modernize and implement operational initiatives, strengthening the KFC brand and supporting sustainable long-term growth.
Senior Manager of Instructional Design at Burger King Corp / Restaurant Brands International (2020-03 – 2025-04)
- Developed and deployed 3 levels of leadership training to over 3,300 managers across US and Canada, enhancing managerial capabilities.
- Designed 6 "Gold Standard" activity-based seed trainings for multi-level managers, supporting operations across more than 6,400 restaurants.
- Implemented 14 virtual training courses using Action Mapping methodology, resulting in 92% learner satisfaction.
- Created, piloted, and launched new product training using the ADDIE model, achieving approximately 65% guest satisfaction.
Manager of Field Operations Training at Burger King Corp / Restaurant Brands International (2019-01 – 2020-03)
- Facilitated a 2-day in-person operations and profitability training for over 320 Regional General Managers across 7 states, achieving a 77% satisfaction rate.
- Produced and delivered a virtual training program on operating parameters during the pandemic shutdown, ensuring continuity of operational standards.
Manager of Franchise Performance at Burger King Corp / Restaurant Brands International (2014-11 – 2019-01)
- Collaborated with 22 franchisees across TX, OK, NM, and AR developing and executing operational improvement strategies.
- Ensured 165 restaurants rigorously adhered to food safety standards by auditing and implementing best practices.
- Conducted comprehensive P&L and Ops reviews with 12 key franchisees, driving profitability and operational efficiency.
- Earned MFP of the Year using analytical root-cause methods with actionable, easy-to-use improvement plans.
Manager of Platform Operations at Burger King Corp / Restaurant Brands International (2014-03 – 2014-11)
- Led project management to develop a standardized kitchen production system for the US, enhancing process consistency and efficiency.
- Designed a profitability training module that improved financial performance across the US, Canada, and Latin America.
Sales, Profit & Operations Coach at Burger King Corp / Restaurant Brands International (2011-08 – 2014-03)
- Enforced brand standards through comprehensive in-restaurant evaluations and targeted coaching across 47 DFW restaurants, driving operational excellence.
Regional Manager at Sushi Avenue Inc (2007-06 – 2011-08)
- Created and enforced food safety and service standards across sushi bars nationwide, ensuring consistent quality for guests and store leadership.
Kitchen Manager at Wing House Bar & Grill (2006-03 – 2007-06)
- Controlled P&L budget managing labor costs for ~35 employees; oversaw procurement and vendor relationships to optimize operational efficiency.
Food Service Director at Aramark School Food Service (2005-03 – 2006-03)
- Directed cafeteria operations across 5 schools, overseeing personnel, menu development, and client relations in full compliance with national nutrition standards.
Assistant Food Service Director at Aramark School Food Service (2004-03 – 2005-03)
- Supported daily operations across 12 school cafeterias, ensuring consistent compliance with national nutrition standards and smooth service delivery.
Kitchen Purchasing Lead at Central Market Gourmet Grocery Store (2002-01 – 2004-03)
- Managed procurement, receiving, and inventory for 200+ fresh products within a $1.6M budget, supporting P&L reporting for a department generating $5M+ in annual revenue.
