Steven Stettler

Results-driven hospitality executive with 15+ years of leadership experience managing high-volume nightlife, restaurant, bar, and entertainment operations. Proven success leading teams of 150+ Team Members, increasing profitability, reducing operating costs, improving guest satisfaction, and driving operational excellence. Experienced in financial management, P&L ownership, labor optimization, team development, vendor negotiations, compliance, marketing strategy, and multi-unit operations.

General Manager at Gold Spike Hotel & Casino (2018-01 – 2026-12)

• Directed all daily operations for a high-volume nightlife and hospitality venue.
• Led management team consisting of Assistant General Manager, Assistant Managers, Sous Chefs, and Security Manager.
• Owned full P&L, purchasing approvals, labor management, and operational strategy.
• Increased net profit 230.7% YOY, adding $937,000 to annual bottom-line performance.
• Reduced labor costs 11.7% and operating expenses 12.1% while improving guest experience.
• Developed beverage programs, menu design, marketing initiatives, hiring strategies, and employee training.
• Managed vendor relationships, inventory controls, scheduling, and compliance with company standards.

Multi-Venue Hospitality Operator (Casino) & Assistant General Manager of Rehab Pool Party at Hard Rock Hotel & Casino (2011-01 – 2018-12)

• Managed operations across 13 BARS, 2 LOUNGES, 3 POOLS, 3 RESTAURANTS, AND 3 ENTERTAINMENT VENUES.
• Led workforce exceeding 150 Team Members while overseeing staffing, payroll, scheduling, hiring, coaching, and performance management.
• Managed annual operations generating more than $13 MILLION in revenue.
• Ensured health department compliance, inventory control, menu development, purchasing, and financial accountability.

Bachelor of Science in Hotel, Restaurant & Institutional Management with an Emphasis in Casino Management – The Pennsylvania State University